Sonia Eggert
Warrenton,OR
Summary
Proven Receptionist with a track record of enhancing customer satisfaction and streamlining operations at Northwest Brain And Spine. Skilled in Microsoft Office and customer service, demonstrating exceptional time management and a service-oriented mindset. Cultivated positive client relationships through professional demeanor and effective problem-solving.
Overview
6
6
years of professional experience
Work History
Receptionist
Clatsop Behavioral Healthcare
Warrenton, OR
01.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Responded to inquiries from callers seeking information.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Maintained confidentiality of information regarding clients and company.
Receptionist
Northwest Brain And Spine
Bend, OR
02.2018 - 07.2019
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
Education
Health Coach - Gut Healthy
Integrated Institue of Nutrition
New York, NYNutritional Therapy - Nutrition
NTA Nutritional Therapy Association
Portland, ORSkills
- Telephone skills
- Data Entry
- Time Management
- Customer/Client relations
- Verbal and written communication
- Greeting and Seating Clients
- Data inputting
- Office Administration
- Administrative Support
- Multi-line telephone operation
- Document Management
- Information Protection
- Customer Service
- Problem-Solving
- Punctual and Reliable
- Call Answering and Routing
- Schedule Management
- Professional Demeanor
- Service-oriented mindset
- Attention to Detail
- Microsoft Office
- Courteous and Professional
- Documentation
Timeline
Receptionist
Clatsop Behavioral Healthcare
01.2023 - Current
Receptionist
Northwest Brain And Spine
02.2018 - 07.2019
Health Coach - Gut Healthy
Integrated Institue of Nutrition
Nutritional Therapy - Nutrition
NTA Nutritional Therapy Association