Sonia Forsgren

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders and managed money.
• Cultivated warm relationships with regular customers.
• Bussed and reset tables to keep dining room and work areas clean.

• Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
• Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
• Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
• Carefully interviewed, selected, trained, and supervised staff.
• Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
• Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
• Implemented new employee onboarding processes, providing comprehensive training that promoted retention and a strong understanding of company culture.

Organized and completed morning duties to ensure store readiness by opening time.

Handled packing orders, clean up, taking orders, and drive through

• Trained new employees and delegated daily tasks and responsibilities.
• Completed store opening and closing procedures, counting down cash drawers.
• Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
• Responded to and resolved customer questions and concerns.
• Helped store management meet standards of service and quality in daily operations.

• Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
• Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
• Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.

• Assisted lead florist with designing unique and creative floral displays for special events and occasions.