Sonia Lemos
Summary
Driven professional with a track record of enhancing customer satisfaction through exceptional service. Demonstrates a strong work ethic and organization skills, excelling in POS system operations and fostering team success. Achieved a loyal clientele base by prioritizing customer needs and maintaining high service standards.
Overview
14
14
years of professional experience
Work History
Server
Feast And Fareway
06.2018 - Current
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Cultivated warm relationships with regular customers.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Mastered point-of-service (POS) computer system for automated order taking.
Restaurant Floor Manager
Oggi's Pizza & Brewing Company
05.2010 - 04.2018
- Enhanced customer satisfaction by implementing efficient floor management strategies and maintaining a clean, inviting dining environment.
- Fostered teamwork among staff members through clear communication of goals, expectations, and responsibilities.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Cross-trained and coordinated scheduling with team members to ensure seamless service
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Skills
- Strong Work Ethic
- Exceptional customer service
- Organization
- POS system operations
- Customer Satisfaction
References
Michael Vitale 858-361-5156
Adam Vasquez 619-829-4185
Jan Barranco 619-5481548
Timeline
Server
Feast And Fareway
06.2018 - Current
Restaurant Floor Manager
Oggi's Pizza & Brewing Company
05.2010 - 04.2018
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