Sonia Ortiz
Elko
Summary
Motivated receptionist with over 10 years of experience in administrative support and customer relationship management. Proven ability to handle appointment scheduling and billing inquiries while ensuring confidentiality and a welcoming atmosphere for patients.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Receptionist
Northeastern Nevada Medical Group
elko
09.2015 - Current
- Ensured accuracy and confidentiality in maintaining patient records.
- Greeted patients and visitors, ensuring a welcoming environment.
- Managed phone calls and scheduled appointments.
- Assisted in billing inquiries, providing information and support to patients.
- Handled incoming mail and distributed correspondence to appropriate departments.
- Trained new reception staff on procedures and office protocols effectively.
Receptionist
Ruby Mountain OB/GYN
Elko
02.2007 - 07.2015
- Scheduled and confirmed appointments.
- Kept reception area organized and tidy to create a welcoming environment.
- Processed insurance information and verified patient eligibility to ensure smooth patient flow.
- Processed payments and updated accounts to reflect balance changes.
- Managed incoming mail and directed correspondence to appropriate departments for timely communication.
- Provided administrative support by coordinating document handling, scheduling, and communication for team efficiency.
Education
Certificate of Business and Administration - Business And Administration
Great Basin College
Elko, NV05-2009
High School Diploma -
Elko High School
Elko06-2004
Skills
- Appointment scheduling
- Patient record management
- Insurance verification
- Billing support
- Front desk operations
- Administrative support
- Office organization
- Customer relationship management
- Problem solving
- Conflict resolution
- Phone etiquette
- Correspondence management
Languages
Spanish
Native/ Bilingual
Certification
- Certificate in Business and Administration
Timeline
Receptionist
Northeastern Nevada Medical Group
09.2015 - Current
Receptionist
Ruby Mountain OB/GYN
02.2007 - 07.2015
Certificate of Business and Administration - Business And Administration
Great Basin College
High School Diploma -
Elko High School