Sonia Pfeiffer
Patient Service Representative
Baltimore,MD
Summary
Accomplished Patient Service Representative with a proven track record at Faculty Practice Inc., adept in HIPAA compliance and insurance verification. Demonstrated excellence in fostering customer satisfaction and streamlining billing processes. Skilled in problem-solving and electronic health records management, significantly enhancing operational efficiency.
Detail-oriented Patient Access Representative with extensive medical services background and strong work ethic. Managed patient-related accounts receivables at large medical facility. Excellent communications skills and empathetic nature enabled achievement of positive outcomes.
Overview
10
10
years of professional experience
Work History
Patient Service Representative III
Faculty Practice Inc. - Practice Operations
07.2024 - Current
- Provide investigations into unusual and complex insurance accounts.
- Knowledge of GE and EPIC billing systems.
- Knowledge of ICD 10 and CPT coding.
- General understanding and application of accounting and PC proficient
- Filed and maintained patient records in accordance with HIPAA regulations.
- Managed patient registration process, confirming data accuracy and completeness.
- Understanding of FSC's and Paycodes used in the GE system
- Facilitated patient registration by accurately entering demographic and insurance information.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
Patient Account Representative III
Faculty Practice Inc. - Anesthesiology Assoc. P.A.
05.2015 - 06.2024
- Posted payments and reconciliation.
- Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
- Maintained accurate records of all transactions, ensuring timely payments from patients and insurance providers.
- Worked with outside entities to resolve issues with billing, claims, and payments.
- Ensured compliance with healthcare regulations while processing claims and managing patient accounts.
- Collaborated with the medical staff to ensure proper documentation and coding for accurate billing.
Education
High School Diploma -
Parkville High School
Parkville, MDSkills
- Customer service
- HIPAA compliance
- Insurance verification
- Electronic health records
- Phone etiquette
- Problem-solving
- Payment collection
- Medical terminology
- Eligibility determination
- Medical insurance
- Patient confidentiality
- Document filing
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Patient Service Representative III
Faculty Practice Inc. - Practice Operations
07.2024 - Current
Patient Account Representative III
Faculty Practice Inc. - Anesthesiology Assoc. P.A.
05.2015 - 06.2024
High School Diploma -
Parkville High School
Similar Profiles
Susan RodriguezSusan Rodriguez
Administrative Assistant at Dental Faculty PracticeAdministrative Assistant at Dental Faculty Practice
Sumaira KhadimSumaira Khadim
Visiting Faculty Member at Department of Pharmacy Practice, Faculty of Pharmacy & Pharmaceutical Sciences,University of KarachiVisiting Faculty Member at Department of Pharmacy Practice, Faculty of Pharmacy & Pharmaceutical Sciences,University of Karachi
Ricardo CarvalhoRicardo Carvalho
Dental Hygienist at NYU Dental Faculty Practice ClinicDental Hygienist at NYU Dental Faculty Practice Clinic