Summary
Overview
Work History
Education
Skills
Languages
Certification
References
Timeline
Generic

Sonia Quirarte

Midlothian,IL

Summary

Organized Administrative Assistant experienced in assisting with daily office needs and managing general administrative activities. Expertise in mathematics and finance-related initiatives. Successful in coordinating and executing meetings, travel, and calendar management.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Administrative Assistant

University of Chicago Hospital
Chicago, IL
02.2023 - Current
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Provided secretarial and office management support while building cooperative working relationships.
  • Responded effectively to sensitive inquiries or complaints.
  • Provided administrative support to the department Chief and doctors, including scheduling meetings and managing calendars.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Sorted and distributed incoming faxes, letters and emails for office distribution.
  • Coordinated travel arrangements and completed expense reports for travel reimbursement.
  • Create On-Call Calendars for doctors.
  • Complete the credentialing for department chief and doctors.
  • Worked on Onboarding for new faculty.
  • Worked on getting Licensing for department chief and doctors.
  • Worked in Qgenda to keep track of vacation time, CME, No call, Admin time for all the doctors.
  • Managed Paging directory and calendar.

Administrative Assistant (Promotion)

Northwestern Memorial Hospital
Chicago, IL
12.2022 - 02.2023
  • Completed expense reports for travel reimbursement.
  • Sorted and distributed incoming faxes, letters and emails for office distribution.
  • Pleasantly welcomed visitors, answered phone calls, and designated to appropriate department or employee.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Created travel arrangements for department chief and doctors according to their requirements.
  • Composed correspondence, reports and meeting notes.
  • Prepared and prioritized calendars and correspondence.
  • Updated contact lists regularly when changes occur in employee status or contact information.
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
  • Provided administrative support to the department chief and doctors, including scheduling meetings and managing calendars.
  • Responded effectively to sensitive inquiries or complaints.
  • Provided secretarial and office management support while building cooperative working relationships.
  • Handled confidential documents in an organized fashion according to established protocol.

Patient Liaison (Promotion)

Northwestern Hospital
Chicago, IL
07.2022 - 12.2022
  • Acted as a liaison between patients and healthcare staff to ensure timely communication of information.
  • Facilitated communications between healthcare providers, administrative staff, case managers, and social workers regarding patient care plans.
  • Performed clerical duties such as filing paperwork and updating patient files in the electronic health record system.
  • Processed incoming calls from patients seeking advice or assistance related to their healthcare needs.
  • Ensured compliance with HIPAA regulations concerning confidential data sharing among healthcare personnel.
  • Assisted in resolving billing discrepancies between providers and insurers.
  • Coordinated with other departments to ensure that patient care was properly addressed.
  • Scheduled appointments for follow-up visits with physicians or specialists as required.
  • Maintained records of all patient interactions for future reference.
  • Assisted in providing a positive patient experience by attending to their needs and inquiries promptly.
  • Provided knowledgeable and compassionate service in response to patient questions and concerns.
  • Managed database of patient information and frequently used computerized systems to track details.
  • Acted as liaison for hospital staff, physicians, patients and family members.
  • Collaborated with clinical and administrative staff to meet patient needs.
  • Obtained informed consent and payment documentation from patients and filed in system.
  • Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
  • Explained policies, procedures and services to patients.
  • Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
  • Received patient inquiries or complaints and directed to appropriate medical staff members.
  • Organized timely and accurate referrals to help patients obtain health care services and access available resources.
  • Instructed patients on policies and required actions for different types of appointments and procedures.
  • Compiled information from patients and caregivers or family members to identify care concerns.
  • Reported liabilities and risk management concerns to supervisor for review.
  • Open/Closed doctors templates for appointments.
  • Cancelled and rescheduled appointments for patients.
  • Called other departments to help patients schedule their follow up appointments.
  • Translated for doctors or nurse for Spanish speaking patients when needed.

Customer Service Coordinator

Northwestern Memorial Hospital
Chicago, IL
07.2019 - 07.2022
  • Coordinated customer service activities, including responding to inquiries, resolving complaints, and providing product information.
  • Developed relationships with patients to ensure satisfaction.
  • Processed patient account changes with proprietary software.
  • Ensured that all patient inquiries were responded to in a timely manner.
  • Worked on both & English & Spanish lines to help with Spanish speaking patients.
  • Maintained accurate records of patient interactions and transactions.
  • Addressed incoming patient inquiries and offered productive solutions, increasing patient satisfaction ratings.
  • Provided training for new employees on company policies and procedures related to customer service.
  • Communicated regularly with other teams across the organization regarding any changes or updates in regards to patient accounts or services offered.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Researched resolutions, contacted necessary departments and responded to patients by phone, mail or fax as follow-up.
  • Managed daily tasks such as scheduling appointments, handling paperwork, filing documents.
  • Identified potential opportunities for improvement within the customer service department.
  • Monitored customer service calls and provided feedback on performance.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Provided outstanding service to new and long-standing patients by listening closely to concerns and developing solutions and being empathetic with patient calls.
  • Transferred calls to proper team members or proper pools.
  • Created SOP's for how to enter calls into the data base.

Administrative Assistant

Corona Realty
Blue Island, IL, IL
08.2018 - 07.2019
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Provided secretarial and office management support while building cooperative working relationships.
  • Responded effectively to sensitive inquiries or complaints.
  • Provided administrative support to the Realtor team, including scheduling meetings and managing calendars.
  • Answered questions from customers regarding services offered by the company.
  • Scheduled appointments between clients and realtors and inspectors and attorney's and fiance companies.
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
  • Updated contact lists regularly when changes occur in employee status or contact information.
  • Prepared and prioritized calendars and correspondence.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Kept track of all lock boxes for each residential homes for sale.
  • Kept track of all For sale signs.
  • Also helped pick up children to and from school.

Eligibility Specialist/Office Manager

Metro South Medical
Blue Island, IL
02.2015 - 08.2018
  • Maintained comprehensive knowledge of program regulations, policies, and procedures.
  • Reviewed applications for eligibility and determined whether applicants met the criteria to receive benefits.
  • Worked on all Emergency Medicaid case for the undocumented and spanish speaking patients.
  • Reviewed applications to verify client information and resolve discrepancies.
  • Processed client applications in accordance with established guidelines.
  • Analyzed financial information provided by applicants to verify income levels.
  • Assisted clients with completing forms required for processing applications.
  • Explained reasons behind application denials and recommended further action.
  • Entered client information and files into databases for further review and tracking.
  • Conducted detailed interviews with applicants to determine their eligibility for assistance programs.
  • Communicated regularly with clients regarding their application status or changes in policies or procedures that may affect them.
  • Prepared detailed reports outlining the reasons why an individual was denied benefits.
  • Managed intake of new claims and performed routine follow-ups.
  • Verified applicant's identity and other relevant documents such as birth certificates or Social Security cards.
  • Processed benefits applications and documents for medical assistance.
  • Responded to client inquiries and concerns and escalated complex problems to department supervisors.
  • Collaborated with other departments within the organization to ensure accurate processing of applications.
  • Explained eligibility details and affordability options to patients with kindness and respect.
  • Ensured compliance with all applicable laws and regulations governing benefit programs.
  • Gathered financial information from clients regarding income, assets and debts.
  • Conducted interviews with applicants, explaining benefits process and which programs were available.
  • Monitored client accounts for any changes that could impact eligibility requirements.
  • Maintained positive working relationship with fellow staff and management.
  • Proofread documents carefully to check accuracy and completeness of all paperwork.
  • Granted, modified, denied, or terminated assistance based on key information and eligibility determination.
  • Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
  • Answered questions and responded to inquiries to deliver high level of service to patients.
  • Conduct visits to local agencies for appeal process.
  • Manage staff time, lunches, breaks, vacations, sick time and divide work among employees.
  • Supervise while director was traveling or on leave.
  • Ran several reports and patient census daily.
  • Collected over 80,000 in emergency medicaid payments by going to appeals and reversing the denials to get them paid.
  • Responsible for assisting patients with benefit options, and educating on the various plans and provisions through Market Place.

Patient Service Representative

Specialty Physicians, LLC
Olympia Fields, IL
07.2011 - 02.2015
  • Answered incoming calls in a professional manner.
  • Verified insurance information, collected payments, and scheduled appointments.
  • Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Assisted with scheduling follow-up appointments according to provider availability.
  • Scheduled patient appointments and procedures.
  • Inputted patient demographic data into electronic health record system.
  • Scheduled and confirmed patient appointments with patients and healthcare professionals.
  • Provided customer service by answering patient questions and addressing concerns.
  • Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
  • Registered patients by verifying records to update computer system and patient charts.
  • Scheduled patient appointments over phone and in person, maximizing productivity.
  • Greeted patients upon arrival and directed them to the appropriate area.
  • Documented and managed patient information in computer system.
  • Scanned documents into electronic health record system as needed.
  • Ensured all necessary paperwork was completed prior to patient visits.
  • Maintained a clean and organized reception area.
  • Answered patient questions and fielded complaints to resolve issues.
  • Performed administrative duties such as filing, faxing, photocopying.
  • Obtained insurance verification and authorization to submit financial clearance of patient accounts.
  • Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
  • Obtained proper authorization and identification to release confidential medical records.
  • Assisted with the completion of medical forms and records.
  • Responded promptly to emails from patients regarding appointment changes or cancellations.
  • Supported hospital and clinic operations using customer service skills and detailed system knowledge.
  • Coordinated with patients and healthcare professionals to meet patient needs.
  • Ran credit card batches and balanced deposits on daily basis.
  • Reviewed patient accounts for accuracy on a regular basis.
  • Provided support with various tasks such as scheduling tests, ordering supplies.
  • Sorted and distributed incoming mail daily.
  • Referred patients to appropriate professionals and services.
  • Processed referrals from primary care physicians to specialists for further treatment or evaluation.
  • Maintained accurate records of services provided during each visit or procedure.
  • Verified patients' insurance and payment methods during check-in processes.
  • Collaborated with clinical and administrative staff to meet patient needs.
  • Obtained informed consent and payment documentation from patients and filed in system.
  • Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
  • Received patient inquiries or complaints and directed to appropriate medical staff members.
  • Explained policies, procedures and services to patients.
  • Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
  • Organized timely and accurate referrals to help patients obtain health care services and access available resources.
  • Instructed patients on policies and required actions for different types of appointments and procedures.
  • Screened patients for eligibility for state, local and federal assistance programs.
  • Set up peer to peer calls when needed to get surgery approvals.
  • Help doctors and nurses translate for Spanish speaking patients when needed.

Education

GED -

Morraine Valley College
Palos Hills, IL
05-1996

Skills

  • Data Entry
  • Calendar Management
  • Patient Scheduling/Meeting Scheduling
  • Office Administration/Clerical Support/Filing
  • Expense reporting/Reimbursements
  • Self-Starter/Complex Problem Solving
  • Professional and Mature
  • Administrative Operations
  • Time Management
  • Resourceful
  • Multi-Line Telephone System Operation
  • Transporting Files
  • Microsoft Excel, Word, Outlook, Teams
  • Account Management
  • Medical Billing
  • Client/Customer Relations
  • Office Management
  • Account Balancing Reconciliation
  • Verbal Communication
  • Documentation and Recordkeeping
  • Relationship Building
  • Critical Thinking
  • Cash Deposit Preparation
  • Multitasking and Prioritization
  • Deadline-Oriented
  • Typing 35 WPM
  • Staff Motivation
  • Health Insurance Processing
  • Credit and Collections
  • Mail Distribution
  • Document Management
  • Phone Call Answering
  • Records Management
  • Inventory Supplies
  • Strong Problem Solver

Languages

Spanish
Professional
English
Professional

Certification

Completed several on-the job company sponsored training classes.

Epic, EMR, Word, Excel, HIPPA, IS Security, General compliance, Identity theft, Code of Conduct, Phishing

References

References available upon request.

Timeline

Administrative Assistant

University of Chicago Hospital
02.2023 - Current

Administrative Assistant (Promotion)

Northwestern Memorial Hospital
12.2022 - 02.2023

Patient Liaison (Promotion)

Northwestern Hospital
07.2022 - 12.2022

Customer Service Coordinator

Northwestern Memorial Hospital
07.2019 - 07.2022

Administrative Assistant

Corona Realty
08.2018 - 07.2019

Eligibility Specialist/Office Manager

Metro South Medical
02.2015 - 08.2018

Patient Service Representative

Specialty Physicians, LLC
07.2011 - 02.2015

GED -

Morraine Valley College

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Sonia Quirarte