Sonia Sotelo

Selling Associate

Victoria's Secret & PINK

07.2023 - 03.2024

Worked varied hours to meet seasonal and business needs.
Greeted customers and offered assistance for increased customer satisfaction.
Identified customer needs and wants to enhance customer experiences and boost sales.
Maintained relationships with customers to maximize sales opportunities.
Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
Trained and mentored junior staff on customer service strategies and techniques.
Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Provided product price information to customers.
Greeted customers entering store and responded promptly to customer needs.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Helped customers complete purchases, locate items, and join reward programs.
Restocked and organized merchandise in front lanes.
Assisted customers with returns, refunds and resolving transaction issues.
Stocked, tagged and displayed merchandise as required.
Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Worked closely with shift manager to solve problems and handle customer concerns.
Addressed customer needs and made product recommendations to increase sales.
Mentored new employees on cashier duties and best practices, improving overall staff performance.
Checked fitting room stalls and sorted merchandise to racks.
Cleaned and maintained fitting rooms regularly.
Organized clothing and accessories that customers had returned to fitting room desk.
Reduced theft by limiting number of items that each customer took into fitting rooms.
Picked out correct sizes and colors according to each customer's specific interests.
Answered customer telephone calls to provide information about store policies and available merchandise.