Sonja Dodson
Harrogate,TN
Summary
Im a Dependable, Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Hospital Medicine Practice Coordinator
TeamHealth
Tazewell, TN
07.2022 - Current
- Reduced wait times for patients by efficiently managing daily clinic operations
- Managed the onboarding process for new team members to maintain optimal staffing levels at all times.
- Oversaw billing processes, ensuring timely submission of claims and prompt payment from insurance providers.
- Coordinated staff training sessions to improve customer service skills and increase job satisfaction.
- Assisted physicians in developing treatment plans tailored to individual patient needs, resulting in higher success rates of recovery or symptom management.
- Implemented new electronic medical record system, resulting in more accurate documentation of patient care.
- Maintained a clean, organized, and welcoming office environment for patients and staff members alike.
- Ensured compliance with HIPAA regulations by implementing strict privacy policies throughout the practice.
- Provided exceptional customer service through active listening techniques, empathic communication methods.
- Ordered all office supplies and kept check on inventory levels.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Developed close working relationships with front office and back office staff.
- Boosted staff morale by offering constructive feedback and specific direction.
- Oversaw accounting, budgeting, and financial reporting.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
Patient Service Representative
Covenant Medical Center
Tazewell, TN
09.2020 - 07.2022
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Used Software to schedule appointments.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Assisted patients in filling out check-in and payment paperwork.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Entered patient demographic and insurance data into electronic medical record system.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
CNA
Claiborne Medical Center
Tazewell, TN
02.2017 - 07.2018
- Answer patient call signals, signal lights, bells, or intercom systems to determine patients' needs
- Turn or reposition bedridden patients
- Provide physical support to assist patients to perform daily living activities, such as getting out of bed, bathing, dressing, using the toilet, standing, walking, or exercising
- Review patients' dietary restrictions, food allergies, and preferences to ensure patient receives appropriate diet
- Measure and record food and liquid intake or urinary and fecal output, reporting changes to medical or nursing staff
- Record vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff
- Observe or examine patients to detect symptoms that may require medical attention, such as bruises, open wounds, or blood in urine
- Document or otherwise report observations of patient behavior, complaints, or physical symptoms to nurses
- Exercise patients who are comatose, paralyzed, or have restricted mobility
- Feed patients or assist patients to eat or drink
- Supply, collect, or empty bedpans
- Undress, wash, and dress patients who are unable to do so for themselves
- Record height or weight of patients
- Change bed linens or make beds.
Rental Department Manager
Mike Raisor Buick ,GMC & Cadillac
Lafayette, IN
02.2014 - 02.2017
- Greet customers and discuss the type, quality and quantity of merchandise sought for rental
- Compute charges for merchandise or services and receive payments
- Inspect and adjust rental items to meet needs of customer
- Provide information about rental items, such as availability, operation or description
- Explain rental fees, policies and procedures
- Prepare rental forms, obtaining customer signature and other information, such as required licenses
- Keep records of transactions, and of the number of customers entering an establishment
- Reserve items for requested times and keep records of items rented.
Education
Associate of Science - undecided
Southeast Kentucky Community and Technical College Middlesboro Campus
Middlesboro, KYSkills
- Office Administration
- Administrative Support
- File Organization
- Documentation and Recordkeeping
- Office Management
- Dedicated Team Player
- Professional and mature
- Relationship Building
- Meticulous attention to detail
Timeline
Hospital Medicine Practice Coordinator
TeamHealth
07.2022 - Current
Patient Service Representative
Covenant Medical Center
09.2020 - 07.2022
CNA
Claiborne Medical Center
02.2017 - 07.2018
Rental Department Manager
Mike Raisor Buick ,GMC & Cadillac
02.2014 - 02.2017
Associate of Science - undecided
Southeast Kentucky Community and Technical College Middlesboro Campus