Hi, I’m
Sonja Green-Conely
Oakwood Village,Ohio
Summary
A position in a progressive and creative environment that will provide growth and opportunities
Overview
22
years of professional experience
1
Certification
Work History
Progressive Insurance
Sr Commercial Salvage Processor
02.2022 - Current
Job overview
- Subject matter for several states
- Process documents and determine correct title branding and alternative methods
- Set up title work assignments
- Assist the File Owner on proper documents needed
- Train and develop new hires as needed
- Provide audits and feedback to new hires
- Review work for accuracy and update Vendor dashboards
- Respond to emails from our Customers and Vendors in a timely matter
- Work inventory reports to reduce inventory
- Assist with other tasks as needed.
Progressive Insurance
LADR – Leadership Accelerated Development Rotation
02.2021 - 02.2022
Job overview
- In charge and responsible for all aspects of Onboarding and developing new hires in the Academy
- Conducted weekly audits, observations, and delivered feedback
- Provided feedback on trends and suggest ways for improvement
- Managed start time, stop time, and breaks for efficiency
- Collaborated with my teammates to improve alignment for Onboarding
- In charge of abandonment approvals for the new hires
- Hosted huddles and delivered D&I journey
- Helped with delivering the new updates of Production Manager
- Attended workshops to improve development
- Assisted with facilitating the LADR and Senior Salvage Process Info session
- Processed documents and determined correct title branding and alternative methods.
Progressive Insurance
Commercial/Coach
04.2019 - 02.2021
Job overview
- In charge and responsible for training and developing new hires
- Delivered audits and feedback to new hires
- Provided feedback on trend issues and suggest ways to improve
- Responsible for wall count of incompletes and completes to ensure accurate date stamp for Next Day Processing
- Provided daily report of CVSALV numbers and wall count numbers
- Delegated aged reports for each processor to start wall scrub and to work on aged claims
- Approved abandonments, disposals, and shop purchases.
Progressive Insurance
Sr Commercial Salvage Processor
12.2017 - 02.2021
Job overview
- Subject matter for several states
- Processed documents and determine correct title branding and alternative methods
- Verified and approved towing, storage, and labor fees
- Provided quotes for salvage bid and tow
- Provided owner retain quotes
- Dispatched and schedule pickup on vehicles
- Allocated fees on deficit, remittance, EFT and issued percentage returns to customers
- Tested pilot for Performance Manager System
- Assisted with training new hires
- Optimization pilot for Copart.
Progressive Insurance
Utility Processor
04.2017 - 12.2017
Job overview
- Worked multiple complexity states as a floater
- Processed and determined best title branding
- Followed up on claims with the Vendors
- Worked title issues
- Used Alternative methods of getting the vehicle sold when proper documents weren’t received
- Worked aged reports and Vendor reports
- Managed and maintained my personal diary
- Part of NSU Catastrophe team
- Processed Special Lines and Commercial Claims.
Progressive Insurance
Senior Salvage Processor
08.2006 - 04.2017
Job overview
- Responsible for processing complete and incomplete files within a timely manner
- Documented and reviewed files for accuracy
- Made title branding decisions on multiple state processing
- Worked inventory reports and vendor reports to reduce inventory
- Organized incoming mail based on compliance
- Allocated fees
- Resolved title issues and vendor issues
- Requested documents needed from adjuster
- Resolved and negotiate proper alternative methods
- Provided vendor fee approvals of $1,500
- Projects as assigned
- Trained as needed
- A part of the Keys to Progress Program, which consisted of titling vehicles that were being donated to selected Veterans across the state
- Helped with the diagnostic document review
- A part of the Work Environment and Fun Committee
- Tested the work from home Pilot.
Progressive Insurance
Salvage Processor II
01.2007 - 08.2007
Job overview
- Responsible for dispatching vehicles within guideline
- Processed proceeds and deficits
- Provided vendors with fee approval
- Negotiated fees
- Resolved lien release issues
- Set up hard copy files
- Trained new hires
- Assisted with other task as assigned.
Progressive Insurance
Claims Processor II
03.2002 - 01.2007
Job overview
- Managed Collection agency files
- Reviewed files for quality and proper identification within guidelines
- Analyzed and determine if a file should be closed or suit filed with authority of $10k
- Skip traced files, ran plate check, requested police report, estimates, and asset checks
- Negotiated settlement offers
- Updated and maintained follow up statuses
- Handled inquiries from agents, collection agencies, and claims adjusters
- Issued deductibles, collection agency fees, and insurance finder’s fee
- Collected and set up payment arrangements on outstanding balances
- Trained new hires.
Education
University Overview
- Excellent oral and written communication, and leadership skills
- Effective at multi-tasking and strong organizational skills
- Attention to detail, timeliness, accuracy, and quality
- Excellent team worker; functions well under pressure
- Cleveland State University, Cleveland, Ohio
Skills
- Excel
- Microsoft Word
- Lotus Notes
- Windows
- Microsoft Office
Certification
- Leadership Accelerated Development Rotation
- Leadership Excel 2003 level 1
- Subrogation 1
- Salvage Core
- Certified Tax Representative
References
References are available upon request
Timeline
Sr Commercial Salvage Processor
Progressive Insurance
02.2022 - Current
LADR – Leadership Accelerated Development Rotation
Progressive Insurance
02.2021 - 02.2022
Commercial/Coach
Progressive Insurance
04.2019 - 02.2021
Sr Commercial Salvage Processor
Progressive Insurance
12.2017 - 02.2021
Utility Processor
Progressive Insurance
04.2017 - 12.2017
Salvage Processor II
Progressive Insurance
01.2007 - 08.2007
Senior Salvage Processor
Progressive Insurance
08.2006 - 04.2017
Claims Processor II
Progressive Insurance
03.2002 - 01.2007