Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sonja Maccow

Tampa

Summary

Dynamic sales associate with proven expertise at Macy's in driving customer satisfaction and achieving sales targets. Skilled in relationship building and cash handling, I consistently fostered loyalty through personalized service. Recognized for enhancing team productivity and effectively resolving customer issues, I thrive in fast-paced environments while maintaining a goal-oriented focus.

Overview

9
9
years of professional experience

Work History

Sales Associate

Macy's
10.2018 - 03.2025
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Increased customer loyalty with personalized shopping experiences and attentive service.
  • Fostered collaborative work environment, sharing best practices and sales strategies with new hires.
  • Managed efficient cash register operations.

Sales Associate

New York & Company
03.2017 - 03.2020
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.

Sales Associate

JCPenney
10.2015 - 11.2017
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Helped customers locate products and checked store system for merchandise at other sites.

Education

Basseterre High School
Saint Kitts And Nevis

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Multi-tasking strength
  • Reliable and punctual
  • Goal oriented
  • Relationship building
  • Cash handling
  • Verbal/written communication
  • Stocking and receiving
  • Product sales
  • Sales expertise

Timeline

Sales Associate

Macy's
10.2018 - 03.2025

Sales Associate

New York & Company
03.2017 - 03.2020

Sales Associate

JCPenney
10.2015 - 11.2017

Basseterre High School

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