Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Sonja Olson

Payson,UT

Summary

Dynamic Flight Attendant with American Airlines, recognized for enhancing passenger satisfaction through exceptional customer service and strong teamwork. Proven ability to resolve conflicts and medical emergencies while maintaining professionalism. Expertise in hospitality service and a commitment to reliability, punctuality, and customer loyalty.

Overview

12
12
years of professional experience

Work History

Flight Attendant

American Airlines
05.2013 - Current
  • Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
  • Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
  • Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
  • Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
  • Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
  • Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
  • Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
  • Supported team morale through effective communication skills that fostered cooperation among diverse crew members under various circumstances.
  • Resolved passenger conflicts and medical emergencies during flights.
  • Increased customer satisfaction by providing high-quality service and attending to passengers' needs with empathy and professionalism.

Education

Tourism And Travel Management

Brigham Young University
Provo, UT
04-1992

Skills

  • Customer service
  • Strong work ethic
  • Attention to detail
  • Team collaboration
  • Reliability and punctuality
  • Hospitality service expertise
  • Food and beverage service
  • Professional appearance
  • Calm under pressure
  • Cleanliness and sanitation

Accomplishments

I devoted 25 years raising my 5 children & then I pursued my working professional career as a Flight Attendant. I have enjoyed the past 12 years in the airlines, but now I need to make a career change to be home more to help raise my grandchildren.

Timeline

Flight Attendant

American Airlines
05.2013 - Current

Tourism And Travel Management

Brigham Young University

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Sonja Olson