Sonte Tulaja
Waukee,IA
Summary
Resourceful professional in technology support, known for high productivity and efficient task completion. Possess specialized skills in troubleshooting, software installation, and network configuration. Excel at communication, problem-solving, and adaptability, ensuring seamless tech support experiences. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. A committed student eager to leverage exceptional communication and interpersonal skills in a professional setting. Possesses experience in data entry and money handling. Capable of quickly memorizing product details and fostering strong customer relationships.
Overview
1
1
year of professional experience
Work History
IT Technician
ICICI Bank
Hyderabad, Telangana
07.2022 - 06.2023
- Assisted with the deployment of new applications and updates to existing applications.
- Provided technical support to users via telephone or remote access.
- Maintained user accounts in Active Directory and Exchange Server environments.
- Provided recommendations on hardware purchases based on customer requirements.
- Performed system backups and restores as required.
- Developed scripts for automating administrative tasks such as user account creation and deletion and password resets.
- Communicated with customers to provide up-to-date information on incident response progress and resolution timeframe estimates.
- Maintained positive working relationship with fellow staff and management.
Education
Master of Information System Management - Information Technology
St Francis Collage
New York, NY05-2025
Skills
- Hardware Installation
- Information Security
- Network Security
- Incoming Call Management
- Service desk support
- Service Schedule Coordination
- Supply Management
- Technical Troubleshooting
- Customer Service
- Database Management
- Employee Computer Support
- Team building
- Computer System Diagnostics Software
- Problem-solving aptitude
- Analytical Skills
- Reliability
Languages
English
Professional
Telugu
Professional
Hindi
Professional
Timeline
IT Technician
ICICI Bank
07.2022 - 06.2023
Master of Information System Management - Information Technology
St Francis Collage
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