Sony Giraldo
Ft. Pierce,FL
Summary
Dynamic manager with a proven track record at Arcade Casino, excelling in team leadership and operations management. Enhanced customer satisfaction through effective dispute resolution and mentoring. Skilled in strategic planning and decision-making, fostering a collaborative environment that drives performance and engagement.
Overview
2025
2025
years of professional experience
Work History
Manager
Arcade Casino
Vero Beach, FL
11.2020 - 11.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Manager's Assistant
Eco Eart Cleaning Services
Sebastian, FL
03.2015 - 10.2018
- Assisted in talent acquisition efforts by reviewing resumes, scheduling interviews, and participating in candidate evaluations during hiring processes.
- Contributed to a positive work environment by fostering strong relationships with colleagues and promoting open communication among team members.
- Organized various events, meetings, and conferences to promote collaboration among team members and showcase organizational achievements at a larger scale.
- Facilitated smooth operations during managerial absences by stepping up as an interim leader when required.
Encargada
Patrick Handyman
Sacramento, CA
2014 - 2015
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Implemented and developed operational standards, policies and procedures.
- Held monthly meetings to create business plans and workshops to drive successful business.
- Provided strong leadership to enhance team productivity and morale.
Wackenhut Colombia
Manager Toll
Medellín
2005 - 2010
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Manager
Nelmart Contratistas Ltda
Colombia
1998 - 2005
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Improved marketing to attract new customers and promote business.
- Cross-trained existing employees to maximize team agility and performance.
Education
Ingenieria
Universidad Antioquía
Medellín High School Diploma -
Remington College
ColombiaSecretaría -
Codecomputo
Secretariado Skills
Team leadership
Operations management
Strategic planning
Decision-making
Timeline
Manager
Arcade Casino
11.2020 - 11.2024
Manager's Assistant
Eco Eart Cleaning Services
03.2015 - 10.2018
Encargada
Patrick Handyman
2014 - 2015
Wackenhut Colombia
Manager Toll
2005 - 2010
Manager
Nelmart Contratistas Ltda
1998 - 2005
Ingenieria
Universidad Antioquía
High School Diploma -
Remington College
Secretaría -
Codecomputo