Sonya Ambrosia
Bethany,OK
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Patient Services Representative
Integris Health Baptist
02.2024 - Current
- Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
- Provided exceptional customer service to build strong relationships with patients, leading to increased loyalty and return visits.
- Conducted pre-registration tasks including verifying insurance eligibility requirements were met before scheduled appointments.
- Reviewed and corrected claim errors to facilitate smooth processing.
Customer Service Associate/Sales (Hybrid)
Consumer Cellular
05.2023 - 02.2024
- Employed active listening techniques to understand customers' needs and provide appropriate solutions
- Developed an extensive knowledge of company products, services, and policies to effectively answer customer questions
- Collaborated with other departments to ensure seamless customer experience from start to finish.
Insurance Customer Service Specialist (Remote)
CSAA Insurance Group, An AAA Insurer
05.2022 - 04.2023
- Verified accuracy of data entered into the system while maintaining confidentiality of customer information
- Developed and maintained positive relationships with customers by providing timely, accurate information and solutions to their inquiries or problems
- Navigated multiple computer systems and applications and utilized search tools to find information.
Licensed Insurance Agent
Express Personnel Services
06.2021 - 12.2021
- Demonstrated excellent communication skills when discussing insurance policies with customers to ensure coverage options
- Identified gaps in existing coverage and recommended additional services to meet customer needs
- Analyzed clients' current insurance policies and suggested additions or other changes.
Licensed Insurance Sales Agent
Cheapest Auto Insurance
01.2021 - 06.2021
- Prepared quotes and proposals based on clients' requirements and needs
- Provided detailed information about policy options, costs, and coverage levels
- Built relationships with potential clients to increase sales.
Licensed Insurance Agent
Bailey Insurance Agency
09.2020 - 01.2021
- Developed relationships with clients and maintained contact to ensure customer satisfaction
- Processed payments for insurance policies, including premiums, renewals and cancellations
- Customized insurance programs to suit individual customer needs.
Personal Lines Insurance Sales Agent (Remote)
Progressive Insurance
08.2018 - 09.2020
- Created customer profiles and maintained records of transactions on customer database system
- Educated customers on available discounts for multiple line purchases or other loyalty programs offered by the company
- Provided product knowledge and advice to customers regarding the features and benefits of personal lines insurance policies.
Education
GED -
Guthrie Job Corps
Guthrie, OK01.1995
Skills
- Document and Records Management
- Ability to Work Independently
- Medical Terminology
- Inbound and Outbound Calling
- MS Office Proficiency
- Appointment Scheduling
- HIPAA Compliance
- Multitasking and Organization
Timeline
Patient Services Representative
Integris Health Baptist
02.2024 - Current
Customer Service Associate/Sales (Hybrid)
Consumer Cellular
05.2023 - 02.2024
Insurance Customer Service Specialist (Remote)
CSAA Insurance Group, An AAA Insurer
05.2022 - 04.2023
Licensed Insurance Agent
Express Personnel Services
06.2021 - 12.2021
Licensed Insurance Sales Agent
Cheapest Auto Insurance
01.2021 - 06.2021
Licensed Insurance Agent
Bailey Insurance Agency
09.2020 - 01.2021
Personal Lines Insurance Sales Agent (Remote)
Progressive Insurance
08.2018 - 09.2020
GED -
Guthrie Job Corps
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