Sonya Ambrosia
Oklahoma City,OK
Summary
Dedicated healthcare professional with a strong foundation in delivering exceptional patient services and a commitment to enhancing patient satisfaction. Expertise in patient confidentiality and meticulous record-keeping, complemented by advanced communication and administrative skills, ensures seamless interactions within the healthcare environment.
Overview
5
5
years of professional experience
Work History
Patient Access Representative, Emergency Room
Mercy Hospital Oklahoma City
2025.06 - Current
- Facilitated patient registration processes, ensuring accurate data entry and compliance with privacy regulations.
- Coordinated insurance verification, streamlining approval procedures for timely patient access to services.
- Assisted patients in navigating healthcare systems, enhancing overall satisfaction and experience.
- Managed appointment scheduling, optimizing clinic workflows to reduce wait times and improve efficiency.
Patient Services Representative
Excelsior Orthopaedics
2024.10 - 2025.06
- Protected patient confidentiality by strictly following HIPAA regulations and updating records.
- Verified insurance eligibility to ensure compliance before patient appointments.
- Processed copayments and maintained accurate daily financial records for transactions.
- Guided patients through check-in and payment paperwork for efficient processing.
- Balanced daily deposits and credit card payments for financial accuracy.
Patient Services Representative
Integris Pediatric Specialties
2024.02 - 2024.10
- Enhanced patient loyalty through exceptional customer service and relationship-building efforts.
- Ensured HIPAA compliance by maintaining patient confidentiality and updating records efficiently.
- Streamlined pre-registration by verifying insurance eligibility before patient appointments.
- Facilitated smooth claim processing by reviewing and correcting submission errors.
Customer Service Associate/Sales (Hybrid)
Consumer Cellular
2023.05 - 2024.02
- Enhanced customer satisfaction by actively listening to their needs and concerns.
- Gained in-depth product knowledge to effectively address customer inquiries.
- Coordinated with departments to ensure a seamless customer experience throughout interactions.
Insurance Customer Service Specialist (Remote)
CSAA Insurance Group, An AAA Insurer
2022.05 - 2023.04
- Ensured data accuracy while safeguarding customer confidentiality in system entries.
- Fostered strong customer relationships by providing timely, accurate solutions to inquiries.
- Utilized multiple computer systems to efficiently locate necessary information and resources.
Licensed Insurance Agent
Express Personnel Services
2021.06 - 2021.12
- Demonstrated excellent communication skills when discussing insurance policies with customers to ensure coverage options
- Identified gaps in existing coverage and recommended additional services to meet customer needs
- Analyzed clients' current insurance policies and suggested additions or other changes
Education
GED -
Guthrie Job Corps
Guthrie, OK01.1995
Skills
- Document and Records Management
- Medical Terminology
- MS Office Proficiency
- Insurance verification
- Appointment Scheduling
- Multitasking and Organization
- Patient registration
- HIPAA compliance
- Patient check-in
- Customer service
Timeline
Patient Access Representative, Emergency Room
Mercy Hospital Oklahoma City
2025.06 - Current
Patient Services Representative
Excelsior Orthopaedics
2024.10 - 2025.06
Patient Services Representative
Integris Pediatric Specialties
2024.02 - 2024.10
Customer Service Associate/Sales (Hybrid)
Consumer Cellular
2023.05 - 2024.02
Insurance Customer Service Specialist (Remote)
CSAA Insurance Group, An AAA Insurer
2022.05 - 2023.04
Licensed Insurance Agent
Express Personnel Services
2021.06 - 2021.12
GED -
Guthrie Job Corps