STEPHANIE KIES
Pelham,AL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Emergency Room Patient Access Representative
Conifer Health at Shelby Baptist Medical Center
01.2021 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Communications Operator
Shelby Baptist Medical Center
03.2018 - 01.2021
- Monitor alarms and Emergency Medical Co,screendes
- Answer, screen and transfer incoming and outgoing calls
- Utilizing overhead paging systems
- Provide information and directions to visitors
- Direct accolades or concerns to our Patient-Family Experience Advocate
Education
GED -
Durango High School
Durango, CO05.1988
Skills
- Customer Service
- Insurance Verification
- HIPAA Compliance
- Patient Registration
- Patient check-in
- Multitasking and Organization
- Phone and Email Etiquette
- Medical Terminology
- Healthcare systems navigation
- Strong empathy
- EMR
- Problem-Solving
Accomplishments
- I believe in being proactive than reactive
- I am exceptional in reading a person's body language and hearing concern in their voice
- I have a strong relationship with my co-workers
- I am confident in my convictions and ask questions to encourage change
- I treat all customers and/or patients with empathy and respect
Timeline
Emergency Room Patient Access Representative
Conifer Health at Shelby Baptist Medical Center
01.2021 - Current
Communications Operator
Shelby Baptist Medical Center
03.2018 - 01.2021
GED -
Durango High School
Similar Profiles
Abby LawrenceAbby Lawrence
Nursing Technician at Shelby Baptist Medical CenterNursing Technician at Shelby Baptist Medical Center
Peyton ThrashPeyton Thrash
Emergency Room Technician at Shelby Baptist Medical CenterEmergency Room Technician at Shelby Baptist Medical Center
Shelby RowanShelby Rowan
Licensed Practical Nurse at Shelby Baptist Medical CenterLicensed Practical Nurse at Shelby Baptist Medical Center