STEPHANIE KIES
Pelham,AL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Emergency Room Patient Access Representative
Conifer Health at Shelby Baptist Medical Center
2021.01 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Communications Operator
Shelby Baptist Medical Center
2018.03 - 2021.01
- Monitor alarms and Emergency Medical Co,screendes
- Answer, screen and transfer incoming and outgoing calls
- Utilizing overhead paging systems
- Provide information and directions to visitors
- Direct accolades or concerns to our Patient-Family Experience Advocate
Education
GED -
Durango High School
Durango, CO05.1988
Skills
- Customer Service
- Insurance Verification
- HIPAA Compliance
- Patient Registration
- Patient check-in
- Multitasking and Organization
- Phone and Email Etiquette
- Medical Terminology
- Healthcare systems navigation
- Strong empathy
- EMR
- Problem-Solving
Accomplishments
- I believe in being proactive than reactive
- I am exceptional in reading a person's body language and hearing concern in their voice
- I have a strong relationship with my co-workers
- I am confident in my convictions and ask questions to encourage change
- I treat all customers and/or patients with empathy and respect
Timeline
Emergency Room Patient Access Representative
Conifer Health at Shelby Baptist Medical Center
2021.01 - Current
Communications Operator
Shelby Baptist Medical Center
2018.03 - 2021.01
GED -
Durango High School
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