Sonya Domaschk
Canyon Lake,TX
Summary
Results-driven server known for strong order accuracy and cash handling skills. Experienced in collaborating with kitchen staff to fulfill guest requests promptly, ensuring a welcoming environment and maintaining high operational standards. Dedicated server with a proven track record in customer service and order accuracy. Skilled in POS operation and problem-solving, ensuring exceptional dining experiences and guest satisfaction.
Overview
12
12
years of professional experience
Work History
Server
The Wildflour
Canyon Lake, Texas
03.2018 - Current
- Took orders accurately and communicated them to the kitchen staff.
- Provided exceptional customer service to enhance dining experiences.
- Managed table settings to ensure a welcoming environment for guests.
- Assisted in training new servers on menu offerings and service standards.
- Collaborated with kitchen staff to fulfill guest requests efficiently.
- Maintained cleanliness of dining areas and ensured proper setup for service.
- Handled guest inquiries and resolved issues to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Delivered food orders promptly and courteously.
- Cleaned tables and chairs to prepare dining area for next customers.
Q&A
CMMS Xray
San Marcos, Texas
01.2015 - 01.2017
- Conducted detailed inspections and audits of processes and products.
- Trained staff on best practices for quality control and assurance measures.
- Analyzed customer feedback to enhance product quality standards.
- Facilitated workshops to promote understanding of QA principles among team members.
- Documented and reported compliance with industry regulations and standards.
- Created detailed reports on customer satisfaction levels.
- Adhered to company policies regarding data protection and confidentiality.
- Developed and maintained a comprehensive database of frequently asked questions.
- Provided technical support and advice to customers.
- Resolved difficult customer issues in an efficient manner.
- Reviewed incoming emails, phone calls, and other requests for assistance.
- Responded promptly to all customer enquiries within established timelines.
- Identified areas for improvement in the Q&A process.
- Drafted responses to common queries, ensuring accuracy and timeliness of replies.
- Attended workshops and seminars related to customer service best practices.
- Maintained positive working relationship with fellow staff and management.
Sales Associate
Lucky Brand Jeans
San Marcos, Texas
05.2013 - 10.2015
- Assisted customers in selecting products to meet their needs.
- Processed transactions accurately and efficiently at the register.
- Maintained store cleanliness and organized merchandise displays.
- Collaborated with team members to ensure smooth operations.
- Handled customer inquiries and resolved issues promptly.
- Stocked shelves and ensured product availability for customers.
- Trained new associates on sales techniques and store procedures.
- Monitored inventory levels and communicated restocking needs effectively.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Sold various products by explaining unique features and educating customers on proper application or usage.
Education
Some College (No Degree) - Basics
Coastal Bend College
Beeville, TXSkills
- Order accuracy
- Customer service
- POS operation
- Cash handling
- Menu knowledge
- Quality control
- Staff training
- Problem solving
- Table setting arrangements
- Safe food handling
- Wine service
- Front-of-house display creation
- Banquet coordination
- Food and beverage pairings
- Point of sale (POS) system operations
- Dining customer service
Timeline
Server
The Wildflour
03.2018 - Current
Q&A
CMMS Xray
01.2015 - 01.2017
Sales Associate
Lucky Brand Jeans
05.2013 - 10.2015
Some College (No Degree) - Basics
Coastal Bend College