Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sonya Gonzales

Shafter,CA

Summary

Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.

Overview

26
26
years of professional experience
1999
1999
years of post-secondary education

Work History

Front Desk Receptionist

Amit Shah
Bakersfield, CA
05.2013 - Current
  • Greeted visitors and ensured a welcoming front desk environment.
  • Managed incoming calls and directed them to appropriate staff members.
  • Scheduled appointments using office management software efficiently.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Greeted customers warmly and made them feel welcome.
  • Maintained organized filing systems for client information and documents.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Assisted with scheduling appointments for clients and visitors.
  • Completed basic bookkeeping and document filing.
  • Handled cash transactions accurately, balancing the register at the end of each shift.

School Bus Monitor

Bakersfield City School District
Bakersfield, CA
03.2002 - 02.2011
  • Monitored student behavior to ensure a safe and respectful environment.
  • Assisted students with boarding and exiting the bus safely.
  • Conducted safety checks on buses prior to each route departure.
  • Reported incidents or safety concerns to school officials promptly.
  • Assisted in loading and unloading of passengers including helping young children with their safety belts.
  • Ensured students followed school rules while on the bus, such as no loud talking or fighting.
  • Accompanied driver and children on bus route to keep students safe and protected.
  • Protected students from physical and verbal bullying.
  • Maintained order and discipline among passengers during trips.
  • Advised passengers to be seated and orderly while on vehicles.
  • Reminded passengers of safety protocols and enforced adherence.
  • Cleaned buses by removing trash from interior and cleaning windows and floors.

Instructional Aide

Bakersfield City School District
Bakersfield
11.1999 - 03.2002
  • Supported classroom activities by assisting teachers with lesson implementation.
  • Facilitated student engagement through hands-on learning experiences and group activities.
  • Monitored student progress and provided feedback to enhance understanding and retention.
  • Assisted in the management of classroom behavior and promoted a positive learning environment.
  • Collaborated with educators to adapt instructional materials for diverse learning needs.
  • Organized educational resources and maintained an orderly classroom setting for effective learning.
  • Provided classroom support throughout planned instruction and individual lessons.
  • Created a positive learning environment for students.
  • Monitored student behavior and identified areas of improvement.
  • Assisted with classroom management, including seating arrangements and discipline procedures.
  • Cleaned and organized classrooms, materials, and supplies.
  • Helped prepare instructional materials, such as charts, graphs, and visual aids.
  • Conducted small group instruction sessions as needed.
  • Provided one-on-one tutoring or mentoring for struggling students.
  • Monitored students in class, hallways, and cafeteria to enforce school rules.
  • Distributed and collected tests and homework to prepare for grading by head teacher.
  • Prepared reports on student achievement levels and progress towards goals.
  • Graded assignments and tests and documented results into filing systems.
  • Distributed classroom materials, pencils, paper, and art materials.

Education

East Bakersfield High
Bakersfield, CA

Skills

  • Appointment scheduling
  • Front desk management
  • Office administration
  • Client communications

Timeline

Front Desk Receptionist

Amit Shah
05.2013 - Current

School Bus Monitor

Bakersfield City School District
03.2002 - 02.2011

Instructional Aide

Bakersfield City School District
11.1999 - 03.2002

East Bakersfield High

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