Dynamic Pharmacy Technician with proven problem-solving skills at UNC Wayne Memorial Hospital, enhancing patient safety through precise prescription processing. Adept in workflow optimization and team collaboration, I successfully maintained organized inventory systems and contributed to medication therapy management, ensuring high patient satisfaction and compliance with regulatory standards.
Hi, I’m
Sonya Jennette
Pharmacy Technician
Kenly,NC
Summary
Overview
24
years of professional experience
Work History
UNC Wayne Memorial Hospital
Pharmacy Technician
08.2001 - Current
Job overview
- Processed prescription orders with high accuracy to ensure patient safety and satisfaction.
- Maintained organized inventory systems to streamline medication retrieval and minimize waste.
- Collaborated with pharmacists to conduct medication therapy management for improved patient outcomes.
- Assisted in pharmaceutical compounding under strict regulatory guidelines to meet patient needs.
EASTERN WAYNE HIGH SCHOOL
Distance Learning Coordinator
11.2023 - 09.2025
Job overview
- Monitored student engagement and satisfaction, identifying areas for improvement in course delivery.
- Collaborated with educators to design and revise online course materials for enhanced accessibility.
- Communicated with students, parents, IT, program administrators, and supervisor to resolve course-related issues.
- Established workflows for course development, ensuring timely and effective content delivery.
SOUTHEASTERN MEDICAL ONCOLOGY CENTER
Front Desk Receptionist
04.2019 - 11.2023
Job overview
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Managed appointment scheduling and ensured timely confirmations for patient visits.
- Coordinated visitor check-ins and maintained accurate visitor logs for security purposes.
- Organized and maintained patient records, ensuring compliance with confidentiality standards.
- Trained and mentored new front desk staff, fostering a supportive learning environment.
- Handled multi-line phone system, directing calls to appropriate departments promptly.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
GOLDSBORO NEUROLOGICAL SURGERY
Front Desk Receptionist
08.2004 - 09.2009
Job overview
- Maintained inventory of office supplies, placing orders as necessary to support daily operations.
- Assisted in streamlining front desk operations, improving overall workflow and efficiency.
- Facilitated communication between departments, enhancing collaboration and service delivery.
- Developed and implemented improved procedures for managing patient check-in processes.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Education
Rosewood High SchoolGoldsboro, NC
High School Diploma
University Overview
Wayne Community CollegeGoldsboro, NC
No Degree from Medical Office Administration
University Overview
University of Mt. OliveMt. Olive, NC
Bachelor of Science from Criminal Justice
09-1999
University Overview
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
Languages
English
Full Professional
Availability
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Timeline
Distance Learning Coordinator
EASTERN WAYNE HIGH SCHOOL
11.2023 - 09.2025
Front Desk Receptionist
SOUTHEASTERN MEDICAL ONCOLOGY CENTER
04.2019 - 11.2023
Front Desk Receptionist
GOLDSBORO NEUROLOGICAL SURGERY
08.2004 - 09.2009
Pharmacy Technician
UNC Wayne Memorial Hospital
08.2001 - Current
Rosewood High School
High School Diploma
Wayne Community College
No Degree from Medical Office Administration
University of Mt. Olive
Bachelor of Science from Criminal Justice