SONYA MILLER
Dade City,FL
Summary
Proven Customer Service Associate at Winn-Dixie Stores Inc., adept in customer support and problem resolution. Excelled in maintaining customer satisfaction through effective communication and empathy, achieving positive feedback. Skilled in money handling and team collaboration, I consistently enhanced client relationships and resolved concerns, demonstrating a commitment to excellence and results.
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
1
1
year of professional experience
Work History
Customer Service Associate
Winn-Dixie Stores Inc.
08.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback
- Maintained a high level of product knowledge, providing accurate information to customers
- Answered customer telephone calls promptly to avoid on-hold wait times
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Education
No Degree - Nursing
Pasco Hernando State College
Dade City, FL05-2026
Skills
- Customer Service
- Customer Support
- Problem Resolution
- Team Collaboration
- Stock replenishment
- Refunds and exchanges
- Money handling abilities
- Customer relations
- Cash handling
- Excellent written and oral communication
- Store maintenance
- Good communication skills
- Customer support
- Telephone etiquette
Timeline
Customer Service Associate
Winn-Dixie Stores Inc.
08.2023 - Current
No Degree - Nursing
Pasco Hernando State College
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