Marco Alvarez
Norman,OK
Summary
Dedicated customer support and collections professional with a strong foundation in financial accuracy, account management, and complex billing resolution. Known for handling high-volume portfolios, untangling discrepancies, and guiding customers through payment options with clarity and composure. Skilled at de-escalating tense situations, analyzing account histories, and navigating multiple systems to pinpoint errors and deliver fast, reliable financial solutions.
Overview
17
17
years of professional experience
Work History
Premier Service Consultant
AT&T
Norman, OK
03.2009 - Current
- Managed payment processing, resolved billing queries, and updated accounts per AT&T standards to maintain operational compliance.
- Enhanced client satisfaction by effectively handling inquiries and optimizing collections processes.
- Verified account details and updated customer information, ensuring accuracy to minimize service disruptions.
- Expertly mediated conflicts while efficiently managing multiple demands in dynamic settings.
Education
Technician -
The Galloup School of Lutherie
Big Rapids, MI03-2000
High School Diploma
Liberal, KSSkills
- Strong, clear communicator across all channels
- Quality-focused with a commitment to accuracy and consistency
- Consistently follows established policies and operational standards
- Dependable performer who meets or exceeds productivity targets
- Builds quick rapport and positive working relationships
- Analytical thinker skilled at identifying root causes and solutions
- Collaborative team contributor with flexible mindset
- Resolves issues with professionalism and sound judgement
Timeline
Premier Service Consultant
AT&T
03.2009 - Current
Technician -
The Galloup School of Lutherie
High School Diploma