Sonya Smith
Bakersfield,CA
Summary
Dynamic Shift Lead at Sully's Food Store with a strong focus on customer service and team motivation. Successfully trained staff, enhancing operational efficiency and compliance. Proven ability in inventory management and loss prevention, fostering a positive work environment while driving sales and performance improvement. Committed to excellence in guest service and staff development.
Overview
13
13
years of professional experience
Work History
Shift Lead
Sully's Food Store
Bakersfield, CA
02.2013 - Current
- Supervised team members during shifts to ensure operational efficiency and customer satisfaction.
- Trained new employees on store procedures, safety protocols, and customer service standards.
- Managed inventory levels, performed stock replenishment, and minimized product waste.
- Assisted in scheduling staff shifts to optimize coverage during peak hours.
- Conducted regular quality checks on products to maintain store standards and compliance.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Controlled food costs and managed inventory.
- Conducted regular audits of merchandise displays for adherence to visual merchandising standards.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Trained new employees and delegated daily tasks and responsibilities.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Streamlined inventory management processes to reduce waste and increase profitability.
Education
High School Diploma -
Highland High School
Bakersfield, CA04-1979
Skills
Customer service focus
Employee training
Guest service
Team motivation
Workplace safety
Staff supervision
Work delegation
Sales proficiency
Rules enforcement
Performance improvement
Staff motivation
Operations monitoring
Loss prevention
Staff development
Regulatory compliance
Coaching and mentoring
Crew coordination
Staff onboarding
Employee evaluation
Shift leadership
Positive attitude
Cash handling
Problem-solving
Team leadership
Creative problem solving
Timeline
Shift Lead
Sully's Food Store
02.2013 - Current
High School Diploma -
Highland High School