Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sonya Surface

Kitty Hawk,NC

Summary

Experienced and dependable sales associate delivering exceptional customer service and building strong relationships. Committed to creating a welcoming environment and offering comprehensive assistance to customers. Possesses deep understanding of sales strategy and merchandising techniques, coupled with capability to effectively train and lead new team members.

Overview

7
7
years of professional experience

Work History

Lead Cashier

Ulta Beauty Inc.
03.2024 - Current
  • Mentored new team members on POS system operation, customer service strategies, and sales goals.
  • Maintained stock within optimal levels to meet expected customer and sales levels.
  • Maintained stock to meet expected customer demand.
  • Educated employees on register use, merchandising, and customer service.
  • Mentored new team members on sales software system operation.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions

Prestige Beauty Advisor

Ulta Beauty Inc.
08.2023 - Current
  • Taught customers how to apply makeup and recommended optimal products.
  • Maintained in-depth knowledge of company brand to best serve customers and drive sales.
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.
  • Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
  • Promoted additional products and services to increase sales numbers and revenue with diverse selection.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Completed timely and accurate resets based on seasonal demands and special promotional requirements
  • Arranged merchandise to present visually appealing displays and attract clientele
  • Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices
  • Identified skin and hair needs of customers to provide assistance in choosing best products
  • Applied makeup and skincare products to customers following guidelines to enable testing of brand
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.

Retail Shop Associate (Key Holder)

Ulta Salon, Cosmetics & Fragrance, Inc.
03.2023 - 08.2023
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Logged reports, expenses, receipts and sales documents into digital database.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Completed store opening and closing procedures.
  • Counted out cash drawers and balanced totals.
  • Accepted and processed customer returns.
  • Opened inventory boxes and restocked shelves.
  • Cleaned & organized stockroom.
  • Changed mannequins and updated visuals.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Trained and supervised new employees to use selling strategies and apply best practices.

Beauty Advisor

Ulta Beauty Inc.
10.2021 - 05.2022
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.
  • Promoted additional products and services to increase sales numbers and revenue with diverse selection.
  • Met sales goals, supporting organizational health through consistent and reliable service.
  • Maintained counter and display areas for cleanliness and organization.

Cashier/Food Preparer

Village Pizza
08.2018 - 09.2018
  • Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Restocked and organized merchandise in front lanes.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Washed down facility walls, floors and doors regularly with cleaning solutions and sprayers.
  • Worked with team members from multiple departments to maintain strict cleanliness standards.

Education

Creative Writing

Arts At The Capitol Theater Magnet School
Willimantic, CT

High School Diploma -

Quinebaug Middle College
Danielson, CT
06.2020

Skills

  • Customer Service
  • Cash Handling
  • Detail-Oriented
  • Cooperative Attitude
  • Honest and Ethical
  • Team Leadership
  • Relationship Building
  • Goal Setting and Achievement
  • Retail Sales
  • Customer Assistance
  • Key holder experience
  • Retail Staff Management
  • Adaptable

Timeline

Lead Cashier

Ulta Beauty Inc.
03.2024 - Current

Prestige Beauty Advisor

Ulta Beauty Inc.
08.2023 - Current

Retail Shop Associate (Key Holder)

Ulta Salon, Cosmetics & Fragrance, Inc.
03.2023 - 08.2023

Beauty Advisor

Ulta Beauty Inc.
10.2021 - 05.2022

Cashier/Food Preparer

Village Pizza
08.2018 - 09.2018

Creative Writing

Arts At The Capitol Theater Magnet School

High School Diploma -

Quinebaug Middle College

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Sonya Surface