SONYA WILLIAMS
Austell,GA
Summary
Patient Service Specialist with a strong commitment to enhancing patient experiences through effective communication and teamwork. Adept at managing patient inquiries, scheduling appointments, and coordinating with healthcare professionals to ensure seamless service delivery. Eager to contribute to a supportive healthcare environment and continuously improve service quality.
Overview
7
7
years of professional experience
Work History
Front Office Specialist
Wellstar Medical Group
Marietta, Georgia
04.2025 - Current
- Scheduled patient appointments and managed office calendar efficiently.
- Verified insurance information and processed patient registrations accurately.
- Assisted patients with inquiries and directed them to appropriate resources.
- Coordinated communication between medical staff and patients seamlessly.
- Maintained electronic health records in compliance with privacy regulations.
- Collected payment information and facilitated billing processes effectively.
- Organized medical supplies and ensured front office was well-stocked.
- Trained new staff on office procedures and patient interaction protocols.
- Resolved customer complaints promptly and courteously.
- Performed data entry tasks into company databases accurately and efficiently.
- Contributed to team effort by accomplishing related results as needed.
- Made appointment for customers, mailed reminders, and added details to office calendar.
- Monitored incoming emails, faxes and mail ensuring timely response or forwarding to appropriate personnel.
- Greeted incoming patients, completed registration procedures and checked each into system.
- Handed out forms to complete or update and put newest information into computer database.
Patient Service Specialist
Navion Senior Solutions
, GA
06.2023 - 12.2024
- Assist with Authorization and Verifications of insurance through third party resources.
- Ensure Accuracy of Patient Data Entered Into System.
- Process Requests and Filing of Patient Records.
- Collect and maintain all patient documents while always maintaining confidentiality.
- Perform office procedures including all general administrative duties.
- Adhere to all safety regulations, OSHA, universal precautions, and infection control.
- Treat all information and data with appropriate confidentiality and security.
- Accurately, efficiently, and completely document all clinical patient care data on both paper charts and EMR as required.
- Assure HIPAA and OSHA compliance while adhering to facility requirements.
- Support customer inquiries and insurance policy needs by answering questions regarding coverage, rates, billing issues, and general policy reviews while offering additional products.
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
- Participate in activities designed to improve customer satisfaction and business performance.
- Prepare complete and accurate work including appropriately notating accounts as required.
- Responsibilities include taking phone calls, booking appointments.
- Efficiently managed client communications and appointment scheduling, enhancing overall patient flow and client satisfaction.
- Assisted patients with scheduling appointments and managing their healthcare needs.
Front Desk
Kinex Medical Company
, New York
06.2022 - 06.2023
Receptionist
Bellerose Animal Hospital
New York City
02.2019 - 02.2020
- Worked closely with veterinary staff to coordinate appointments and facilitate seamless client interactions, fostering a welcoming environment.
- Greeted clients with a positive attitude, contributing to a friendly atmosphere and ensuring a pleasant experience for all visitors.
- Maintained an organized and presentable reception area, paying attention to details to ensure a professional appearance at all times.
Education
DIPLOMA -
South Cobb High School
Austell, GASkills
- Customer Service
- Problem Solving
- Time Management
- Office Administration
- Documentation Skills
- Empathy
- Multitasking
- Attention to Detail
- Adaptability
- Data Entry
- Communication Skills
- Patient Support
- Organizational Skills
- Service Excellence
- Patient Safety
Timeline
Front Office Specialist
Wellstar Medical Group
04.2025 - Current
Patient Service Specialist
Navion Senior Solutions
06.2023 - 12.2024
Front Desk
Kinex Medical Company
06.2022 - 06.2023
Receptionist
Bellerose Animal Hospital
02.2019 - 02.2020
DIPLOMA -
South Cobb High School