Sophia Adem
Dallas
Summary
Dynamic professional with extensive experience in customer service and employee training. Proven ability to manage operations and enhance team performance through effective scheduling and communication.
Overview
12
12
years of professional experience
Work History
Shift Supervisor
Starbucks
Dallas
08.2018 - Current
- Managed inventory levels and procured supplies to ensure operational readiness.
- Trained new staff on customer service and health code standards to enhance service delivery.
- Provided on-the-job training to new staff members.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Supported upper management in daily operations to maintain service and quality standards.
Store Manager
Starbucks, Target
Las Vegas
02.2023 - 11.2023
- Managed daily store operations, ensuring compliance with company standards to maintain a high-quality customer experience.
- Trained and mentored staff to improve customer service skills, resulting in increased customer satisfaction.
- Oversaw inventory management and maintained optimal stock levels throughout the store.
- Analyzed sales trends to inform staffing decisions and operational adjustments.
- Created weekly work schedules for store personnel to optimize staffing levels based on store traffic patterns.
Group Service Coordinator
MGM Grand Hotel and Casino
Las Vegas
02.2015 - 03.2020
- Managed reservations and guest inquiries using property management systems.
- Monitored email and phone communication to ensure timely responses and effective solutions.
- Ran daily reports including Pick Up reports, Inhouse, Checked out, No Shows, Due Ins, Due Outs, Cancellations.
- Developed Pre-Planning Agendas for property-wide distribution, aligning dining, front services, and housekeeping with group specifications.
- Met with VIPS as well as arranged all VIP requirements such as room types, pre-check ins, limo pickups, and amenities.
- Oversaw block contracts, group rates, and rooming lists to streamline group management.
Front Desk Agent
MGM Grand Hotel and Casino
Las Vegas
01.2014 - 02.2015
- Welcomed patrons at front desk, enhancing guest experience through friendly conversations during check-in.
- Assisted guests with check-in and check-out procedures, ensuring smooth transitions and positive first impressions.
- Resolved guest complaints promptly, contributing to overall guest satisfaction during their stay.
- Processed payments accurately and efficiently.
- Inputted guest information into computer system accurately and securely.
Education
Some College (No Degree) -
ASU Online
Dallas, TX03-2026
High School Diploma -
Western High School
Las Vegas06-2006
Skills
- Operations management
- Service management
- Scheduling coordination
- Employee training
- Team building
- Customer service
- Client service
- Conflict resolution
- Contract management
- Data analysis
- Operations support
- Safety awareness
- Cash handling
- Strong verbal and written communication
- Communication skills
Accomplishments
Star of the Month -2015
Timeline
Store Manager
Starbucks, Target
02.2023 - 11.2023
Shift Supervisor
Starbucks
08.2018 - Current
Group Service Coordinator
MGM Grand Hotel and Casino
02.2015 - 03.2020
Front Desk Agent
MGM Grand Hotel and Casino
01.2014 - 02.2015
Some College (No Degree) -
ASU Online
High School Diploma -
Western High School