Summary
Overview
Work History
Education
Skills
Languages
Timeline
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SOPHIA BANUELOS

Santa Ana,CA

Summary

My name is Sophia Banuelos, I am looking forward to obtain my goals for more experience in the medical field as a medical assistant. I am highly driven to be hardworking, motivated, and be a teammate.

Overview

3
3
years of professional experience

Work History

Medical Assistant

Arta Dermatology
12.2024 - Current
  • Performed medical records management, including filing, organizing and scanning documents.
  • Received, recorded and filed medical payments by check, cash, and credit card.
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
  • Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Updated patient information and insurance details for accurate electronic medical records.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Contributed to a positive work environment by maintaining organized files and facilitating clear communication between staff members.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.

Cashier

Daves Hot Chicken
01.2022 - 11.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Answered questions about store policies and addressed customer concerns.

Education

Certification - Medical Assistant

American Career College
CA
05-2025

High School Diploma -

Segerstrom High School
2301 W Macarthur Blvd, Santa Ana, CA 92704
06-2023

Skills

  • Patient scheduling
  • Customer service
  • Collaboration and teamwork
  • Medical terminology knowledge
  • EMR / EHR
  • Insurance verification
  • Appointment setting
  • Bilingual
  • Medical billing and coding
  • Patient Care
  • Positive attitude
  • Phone and email etiquette
  • Documentation and recordkeeping

Languages

English
Native or Bilingual
Spanish
Full Professional

Timeline

Medical Assistant

Arta Dermatology
12.2024 - Current

Cashier

Daves Hot Chicken
01.2022 - 11.2024

Certification - Medical Assistant

American Career College

High School Diploma -

Segerstrom High School

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SOPHIA BANUELOS