SOPHIA BASDECIS
Hugo Boss
New York,NY
2027
years of professional experience
Team oriented retail professional with successful track record of effectively building and developing teams, driving operational excellence, and increasing sales and overall profitability. Well versed in luxury markets and Flagship environments. Sales driver with exceptional customer service & clientele skills.
Work History
General Manager
1 Year 3 Months- Directed operational strategies to enhance store performance and customer experience.
- Oversaw inventory management processes to optimize stock levels and reduce waste.
- Implemented training programs for staff to improve service quality and team collaboration.
- Analyzed sales data to identify trends and inform decision-making for future initiatives.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Streamlined sales processes, improving operational efficiency.
- Managed inventory levels, optimizing stock availability and reducing waste.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
General Manager - concession
- Extensive experience in hiring, training, evaluating, both sales and operational consultants.
- Proven expertise in executing robust strategies, managing budgets, sales, and store P&L.
- Create a welcoming environment for an inclusive client experience.
- Train staff on CRM activations and build lasting relationships and destination shopping experience.
- Corporate partnership both concession and department store to promote product and showcase market comparison.
- Developed systems and procedures that improved operational quality and team efficiency.
- LY increase +30% for 2020, top performing store to goal in comparison to like concessions in store.
District Training Manager
4 Months- Planned, implemented, and managed a structured development program for the respected region.
- Ensure store teams and managers leadership skills are developed and trained to the needed skills.
- Store associates are trained on needed skills to successfully perform their jobs and attain service excellence.
- Trained store teams virtually and via Amsterdam corporate for ongoing feedback to improve both collection and brand excellence.
- Trained store teams virtually regarding training platform performance program including KPI store performance.
General Manager
1 Year 3 Months- Use Key Performance indicators (KPI) expectations for coaching associates on the daily & monthly basis.
- Own overall service level and environment.
- Strengthen client relations and generate income through use of CRM tool, client books and in-store events.
- Manage all product categories, work with corporate merchandising team to communicate needs.
- Monitor weekly inventory levels and sell through to drive top performance and meet margin expectations.
- Communicate successes and areas of opportunity across all areas of the business.
- Create and execute action plans to drive continuous improvement and build upon best practices.
General Manager
3 Years 5 Months- Successfully delivered double digit increase in sales YoY throughout entire tenure. +28% increase in 2012, +18% in 2013, +21% in 2014.
- Trained and developed staff to meet monthly goals and KPIs.
- Direct the daily operation of high traffic luxury retail store and steadily increase revenues through strong focus on clienteling, customer service, & overall operations.
- Managed a lease department business acting as the brand ambassador with great emphasis on relationship building between Executive department store team and Fendi corporate retail team.
- Trained and developed staff to meet monthly goals and KPIs to drive planned sales.
- Partnered with the corporate retail team to implement strategies and promotional planning.
- Ensure inventory staffing levels are optimum to facilitate customer service and align with payroll expectations.
Store Director
7 Years 4 Months- Managed entire store operation to ensure maximum profitability.
- Planned daily and weekly sales goals.
- Ensured merchandising standards and partnered with planning team to maintain adequate stock levels.
- Monitored shrinkage initiatives and raised awareness of shrinkage within the store.
- Worked with human resources to hire and maintain a quality selling staff.
- Maintained cash control standards and compliance across all company policies & procedures.
Sales Manager – Main Floor Men’s Department
6 Years- Responsible for managing over 30 sales and stock associates and 2 assistant sales managers.
- Responsible for managing and achieving a sales volume of 4 million.
- Identified and developed relationships with key top sellers and communicated opportunities to central merchant opportunities.
- Trained and developed staff to meet monthly sales goals and exceeded credit and service goals.
- Worked with human resources and training organization to correct stock issues and capitalized on opportunities.
- Monitored shrinkage initiatives and raised awareness of shrinkage.
- Worked with human resources to hire and maintain quality staffing and proper placement of associates.
- Trained and developed staff to meet monthly sales goals and exceeded credit and service goals.
- Worked with human resources and training organization to correct stock issues and capitalized on opportunities.
Education
Bachelor of Science Degree - Marketing
A comprehensive program focusing on marketing principles, consumer behavior, market research, and strategic planning.
Skills
Team Building
Operational Excellence
Sales Management
Customer Service
Client Relations
Training & Development
Timeline
General Manager
Hugo Boss
03.2025 - CurrentRead More
District Training Manager
G STAR- RAW
01.2020 - 05.2020Read More
General Manager
FENDI
10.2018 - 01.2020Read More
General Manager
Bloomingdales 59th Street
07.2011 - 12.2014Read More
Store Director
BANANA REPUBLIC
02.2004 - 06.2011Read More
Sales Manager – Main Floor Men’s Department
MACY’S EAST Herald Square
01.1994 - 01.2000Read More
General Manager - concession
Bloomingdales NY flagship | Pinko
Read More
St. John’s University
Bachelor of Science Degree from Marketing
Read More