Sophia Battiato
Phoenix,Arizona
Summary
Motivated and adaptable professional with a strong foundation in healthcare, client relationship management, and customer education. Proven ability to build trust, communicate effectively, and deliver exceptional service in fast-paced environments. Eager to leverage strong interpersonal skills, problem-solving abilities, and a patient-focused approach. Known for being organized, dependable, and committed to delivering positive outcomes.
Overview
10
10
years of professional experience
Work History
Patient Education Consultant
Tactile Medical
2025.11 - Current
- Instruct patient and caregiver on comprehensive device application, encompassing garment fitting, controller management, protocol adherence, and therapy initiation.
- Contact patients within service level expectations to schedule and complete trainings and demonstrations.
- Responsible for direct sales to patients which includes providing a clear and thorough explanation of the patient’s financial responsibility for the product, insurance coverage, and finalizing the sale.
- Provide clear verbal instruction while conducting the demonstration or training with patients and caregivers; modifying the interaction to their specific situation to ensure the training/demonstration approach meets the patient’s individual.
Business Development Manager
2025.06 - Current
- Built and maintained strong client relationships, serving as a key liaison between prospects, clients, and internal teams.
- Generated and qualified new business leads through strategic outreach, networking, and referral development.
- Managed and optimized the company CRM system to track leads, monitor pipeline activity, and ensure data accuracy.
Outside Sales Representative
MD Breast Imaging
2025.03 - 2025.06
- Generated leads through strategic called calling and networking, significantly increasing pipeline.
- Targeted healthcare providers to expand territory reach, driving, consistent sales growth.
- Compiled weekly reports, analyzing lead conversions and optimizing patient acquisition strategies.
- Lead social media efforts, boosting engagement by 20% and enhancing brand visibility.
Production Manager
Prosmile iLab
2024.01 - 2024.12
- Managed lab operations, achieving 98% on-time fulfillment for dental restorations.
- Enhanced workflows, boosting productivity by 30% and reducing delays.
- Led cross-functional team, ensuring consistent quality in all outputs.
Surgical Assistant
Prosmile
2023.01 - 2023.12
- Assisted oral surgeon during complex full mouth restoration surgeries, ensuring patient comfort and safety.
- Delivered comprehensive pre- and post-operative instructions to patients, enhancing their understanding and compliance.
- Managed IV administration and conducted thorough reviews of patient medical histories for optimal care delivery.
- Assisted in surgical procedures by preparing instruments, ensuring sterile conditions, and contributing to patient comfort, fostering a collaborative environment.
Lead Dental Assistant
Ironwood Pediatric
2022.01 - 2022.12
- Captured diagnostic images with 98% first-time accuracy, streamlining patient workflows.
- Supported chair-side procedures, contributing to 20% faster appointment turnaround times.
- Maintained detailed records, reducing charting errors and improving provider handoff communication.
IT Sales Assistant
HealthTech Resources
2017.01 - 2019.01
- Assisted in managing customer inquiries and product information to enhance service quality.
- Coordinated sales support activities, ensuring timely fulfillment of customer orders and requests.
- Developed and maintained strong relationships with clients, contributing to repeat business opportunities.
Education
Bachelors of Psychology - undefined
University of Maine At Presque Isle
Skills
Team collaboration,Highly organized,Adaptability,Territory management,Relationship building
Timeline
Patient Education Consultant
Tactile Medical
2025.11 - Current
Business Development Manager
2025.06 - Current
Outside Sales Representative
MD Breast Imaging
2025.03 - 2025.06
Production Manager
Prosmile iLab
2024.01 - 2024.12
Surgical Assistant
Prosmile
2023.01 - 2023.12
Lead Dental Assistant
Ironwood Pediatric
2022.01 - 2022.12
IT Sales Assistant
HealthTech Resources
2017.01 - 2019.01
Bachelors of Psychology - undefined
University of Maine At Presque Isle