Sophia Bermejo
Houston,TX
Summary
Dynamic customer service professional with proven expertise at Come And Take It Auto Connect, excelling in conflict resolution and client support. Recognized for enhancing customer retention through proactive communication and efficient issue resolution in a fast-paced environment. Skilled in appointment scheduling and maintaining professional relationships.
Overview
2
2
years of professional experience
Work History
Customer Service
Come And Take It Auto Connect
10.2023 - 08.2025
•Provided exceptional front-line customer service in a high-volume dealership environment, serving as the primary point of contact for in-person and phone inquiries.
• Addressed customer concerns professionally, resolving issues efficiently while maintaining a calm and customer-focused approach.
• Supported customer retention through follow-ups, reminders, and proactive communication.
• Maintained a professional demeanor while multitasking in a fast-paced, deadline-driven environment.
Education
High School Diploma - General Studies
Homeschool
Houston, TX05.2025
Skills
- Customer Relations & Client Support
- Professional Communication (Verbal & Written)
- Conflict Resolution & De-escalation
- Appointment Scheduling & Coordination
- Time Management & Multitasking
- Customer Retention & Follow-Up
Timeline
Customer Service
Come And Take It Auto Connect
10.2023 - 08.2025
High School Diploma - General Studies
Homeschool