Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Sophia Bogan

Orlando,FL

Summary

Dedicated and dependable Junior pursuing a Bachelor's degree in Psychology. Developed exceptional customer service and multitasking abilities in high-energy hospitality environment. Thrives in fast-paced settings, excelling in managing guest interactions and coordinating logistics. True passion lies in I/O psychology, aiming to utilize practical experience to improve workplace efficiency and enhance employee satisfaction.


Overview

4
4
years of professional experience
1
1
Certification

Work History

Hostess

Buca di Beppo
09.2023 - Current
  • Interacting with guests by taking their dine-out orders
  • Coordinating with kitchen staff to facilitate curbside pickup
  • Cleaning the restrooms and making sure the environment is sanitary for guests

Host

Francesco's Ristorante
02.2024 - 05.2024
  • Greeting guests and creating a welcoming environment
  • Coordinating efficient table turnovers
  • Ensuring optimal seating arrangements
  • Enhancing overall restaurant flow and guest satisfaction
  • Assisting customers who intend to make reservations

Baker

Crumbl Cookies Franchises
05.2023 - 08.2023
  • Learning and using equipment such as the oven or mixers
  • Preparing products to be served fresh daily by maintaining consistent quality control
  • Assisting customers with pickup/catering orders
  • Operating the cash register and dealing with transactions
  • Garnishing dishes that are exiting the kitchen window and handing it to customers
  • Restocking inventory that may be running low in the poke section
  • Working at the cash register and guaranteeing customer satisfaction
  • Keeping the work area and dining area clean

Food Service Worker

Yum Korea
10.2021 - 04.2022
  • Garnishing dishes that are exiting the kitchen window and handing it to customers
  • Restocking inventory that may be running low in the poke section
  • Working at the cash register and guaranteeing customer satisfaction Keeping the work area and dining area clean

Education

Bachelor of Science - Psychology

University of Central Florida
Orlando, FL
12-2025

High School Diploma -

Cypress Bay High School
Weston
05.2022

Skills

  • Customer service
  • Food service
  • Food safety
  • POS
  • Cash register
  • Cash handling
  • Leadership
  • Teamwork
  • Phone etiquette
  • Interactive communication skills
  • Patience and empathy
  • Cleaning and sanitation

Accomplishments

  • Florida Bright Futures Academic Scholar
  • UCF President's Honor Roll (2 Semesters)
  • UCF Dean's List (2 Semesters)
  • Member of UCF Psi Chi Honor Society

Certification

Office 365 Microsoft Certification, Aug 2018 - May 2022

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Host

Francesco's Ristorante
02.2024 - 05.2024

Hostess

Buca di Beppo
09.2023 - Current

Baker

Crumbl Cookies Franchises
05.2023 - 08.2023

Food Service Worker

Yum Korea
10.2021 - 04.2022

Bachelor of Science - Psychology

University of Central Florida

High School Diploma -

Cypress Bay High School

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