Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

SOPHIA BRICENO

Orlando,USA

Summary

Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new clients. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, insurance verification, issue resolution and treatments plan processing.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Front Office/Treatment Plan Coordinator

Ideal Dental
09.2023 - Current
  • Capable of managing operations of the dental office.
  • Utilized problem-solving skills to manage challenging situations in a professional manner.
  • Provided excellent customer service to create positive experiences and build patient trust.
  • Resolved any billing disputes or discrepancies between dentist charges and insurance plans.
  • Communicated with insurance companies to verify coverage and obtain authorizations for dental treatments and procedures.
  • Communicated effectively with staff members at all levels within the organization.
  • Followed up with patients after dental procedures, scheduling post-treatment appointments, and addressing any concerns or questions.

Customer Service Representative

Brightway Insurance
09.2022 - 07.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Responded to customer requests for products, services, and company information.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
  • Supported customers in insurance application completion while liaising between company and client.

Sushi Chef Supervisor

Izziban Sushi & Bbq
01.2018 - 06.2022
  • Collaborated with colleagues to develop strategies for increasing customer loyalty and retention rates.
  • Managed inventory levels by ordering supplies based on demand and usage trends.
  • Adhered to strict portion control policies to reduce waste and optimize profits.
  • Maintained a clean and organized workspace, ensuring all ingredients were fresh and properly stored.
  • Consistently provided positive feedback to motivate fellow team members.
  • Assisted with staff recruitment and training for sushi bar stations and supporting roles.
  • Delegated tasks to team members according to individual strengths.
  • Trained sushi bar staff to perform various preparation tasks under pressure.

Education

Associate of Science - NURSING

VALENCIA COLLEGE
Orlando, FL
08-2026

ASSOCIATE IN ARTS A.A -

VALENCIA COLLEGE
Orlando, Fl
12.2023

HIGH SCHOOL DIPLOMA -

NUESTRA SENORA DEL PILAR
08.2014

Skills

  • Customer Assessment Needs
  • Problem-Solving Ability
  • Administrative Support
  • Quality Control
  • Dental Terminology
  • Organizing Schedules
  • Accounts Payable and Receivable
  • Treatment Coordinator
  • Microsoft Excel
  • Eaglesoft / Denticon
  • Effective Planning
  • Building Relationships
  • HIPPAA Guidelines

Certification

  • Nursing Assistant
  • CPR
  • 4-40 CSR

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Front Office/Treatment Plan Coordinator

Ideal Dental
09.2023 - Current

Customer Service Representative

Brightway Insurance
09.2022 - 07.2023

Sushi Chef Supervisor

Izziban Sushi & Bbq
01.2018 - 06.2022

HIGH SCHOOL DIPLOMA -

NUESTRA SENORA DEL PILAR

Associate of Science - NURSING

VALENCIA COLLEGE

ASSOCIATE IN ARTS A.A -

VALENCIA COLLEGE
SOPHIA BRICENO