SOPHIA BRICENO
Orlando,USA
Summary
Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new clients. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, insurance verification, issue resolution and treatments plan processing.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front Office/Treatment Plan Coordinator
Ideal Dental
09.2023 - Current
- Capable of managing operations of the dental office.
- Utilized problem-solving skills to manage challenging situations in a professional manner.
- Provided excellent customer service to create positive experiences and build patient trust.
- Resolved any billing disputes or discrepancies between dentist charges and insurance plans.
- Communicated with insurance companies to verify coverage and obtain authorizations for dental treatments and procedures.
- Communicated effectively with staff members at all levels within the organization.
- Followed up with patients after dental procedures, scheduling post-treatment appointments, and addressing any concerns or questions.
Customer Service Representative
Brightway Insurance
09.2022 - 07.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Supported customers in insurance application completion while liaising between company and client.
Sushi Chef Supervisor
Izziban Sushi & Bbq
01.2018 - 06.2022
- Collaborated with colleagues to develop strategies for increasing customer loyalty and retention rates.
- Managed inventory levels by ordering supplies based on demand and usage trends.
- Adhered to strict portion control policies to reduce waste and optimize profits.
- Maintained a clean and organized workspace, ensuring all ingredients were fresh and properly stored.
- Consistently provided positive feedback to motivate fellow team members.
- Assisted with staff recruitment and training for sushi bar stations and supporting roles.
- Delegated tasks to team members according to individual strengths.
- Trained sushi bar staff to perform various preparation tasks under pressure.
Education
Associate of Science - NURSING
VALENCIA COLLEGE
Orlando, FL08-2026
ASSOCIATE IN ARTS A.A -
VALENCIA COLLEGE
Orlando, Fl12.2023
HIGH SCHOOL DIPLOMA -
NUESTRA SENORA DEL PILAR
08.2014
Skills
- Customer Assessment Needs
- Problem-Solving Ability
- Administrative Support
- Quality Control
- Dental Terminology
- Organizing Schedules
- Accounts Payable and Receivable
- Treatment Coordinator
- Microsoft Excel
- Eaglesoft / Denticon
- Effective Planning
- Building Relationships
- HIPPAA Guidelines
Certification
- Nursing Assistant
- CPR
- 4-40 CSR
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Front Office/Treatment Plan Coordinator
Ideal Dental
09.2023 - Current
Customer Service Representative
Brightway Insurance
09.2022 - 07.2023
Sushi Chef Supervisor
Izziban Sushi & Bbq
01.2018 - 06.2022
HIGH SCHOOL DIPLOMA -
NUESTRA SENORA DEL PILAR
Associate of Science - NURSING
VALENCIA COLLEGE
ASSOCIATE IN ARTS A.A -
VALENCIA COLLEGE
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