Sophia Brown
Shelton,CT
Summary
Resourceful Route Manager known for high productivity and efficient task completion. Specialize in strategic route planning, customer relationship management, and operational leadership. Excel in time management, problem-solving, and communication skills, ensuring smooth operations and customer satisfaction.
Overview
16
16
years of professional experience
Work History
Route Manager
RedBull NorthEast America
Shelton, Connecticut
05.2017 - 10.2023
- Managed daily route operations for beverage distribution across assigned territories.
- Coordinated logistics to ensure timely deliveries and minimize service disruptions.
- Communicated regularly with customers to address inquiries and resolve issues promptly.
- Collaborated with sales teams to align delivery schedules with promotional events.
- Identified areas where improvements could be made within the organization's routing system.
- Maintained accurate records of deliveries, invoices, payments, and returns.
- Ensured compliance with company policies and procedures related to route management.
- Trained new employees on proper safety protocols when operating vehicles.
- Organized delivery routes according to customer needs and preferences.
- Assisted in developing marketing strategies aimed at increasing sales volume along certain routes.
- Coordinated with warehouse personnel to ensure timely delivery of goods.
- Monitored inventory levels in order to anticipate customer needs and adjust routes accordingly.
- Resolved conflicts between customers and delivery personnel in a professional manner.
- Connected with established accounts to offer additional services and solicit referrals.
Merchandiser
Frito-Lay
Milford, CT
06.2008 - 05.2017
- Managed product displays to enhance visibility and attract customer attention.
- Assisted in inventory management by tracking stock levels and replenishing items.
- Collaborated with sales teams to ensure alignment on promotional strategies.
- Executed planograms to maintain compliance with company merchandising standards.
- Conducted market research to identify trends and optimize product placement.
- Communicated effectively with store personnel to address merchandising needs and concerns.
- Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed.
- Maintained a clean and organized work environment at all times.
- Stocked and rotated shelves and built displays to deliver results for stores and suppliers.
- Organized displays according to company standards and specifications.
- Built product displays and placed appropriate signage for merchandise.
- Assisted in gathering and moving materials and equipment for assigned displays.
- Communicated and coordinated planogram execution with store management.
- Worked closely with store managers to ensure compliance with corporate policies and procedures related to merchandising activities.
- Organized engaging front-facing displays to capture customer interest and drive revenue growth.
Assistant store manager
CVS Pharmacy
Cheshire, Connecticut
05.2007 - 10.2011
- Supervised daily operations and maintained store standards for customer service.
- Trained new staff on company policies and operational procedures.
- Managed inventory levels and ordered supplies as needed for store efficiency.
- Coordinated team schedules to ensure adequate coverage during peak hours.
- Assisted in implementing promotional campaigns to enhance product visibility.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Conducted regular audits of cash handling and sales reports for accuracy.
- Collaborated with upper management on strategic planning initiatives for growth.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
Education
Associate of Arts - Business Administration And Management
Taylor Business Institute
New York, NY06-1990
Skills
- Route optimization
- Logistics coordination
- Inventory management
- Customer service
- Compliance adherence
- Fleet management
Timeline
Route Manager
RedBull NorthEast America
05.2017 - 10.2023
Merchandiser
Frito-Lay
06.2008 - 05.2017
Assistant store manager
CVS Pharmacy
05.2007 - 10.2011
Associate of Arts - Business Administration And Management
Taylor Business Institute