Summary
Overview
Work History
Education
Skills
Timeline
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Sophia Cardelli

Portland

Summary

Dynamic Sales Associate with a proven track record at Kohls Department Store, excelling in customer service and relationship building. Recognized for enhancing customer experiences and driving sales through effective teamwork and problem-solving. Committed to maintaining high standards and fostering loyalty, while training new associates to ensure operational excellence.

Overview

2
2
years of professional experience

Work History

Sales Associate

Kohls Department Store
07.2024 - Current
  • Assisted customers with product selection and inquiries, enhancing overall shopping experience.
  • Maintained visual merchandising standards to promote sales and attract customer attention.
  • Processed transactions accurately, ensuring efficient checkout experiences for customers.
  • Collaborated with team members to achieve sales goals and improve store performance.
  • Educated customers on promotions and loyalty programs to increase participation rates.
  • Trained new associates on operational procedures and customer service protocols for effective onboarding.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.

Education

MBA - Business Management

Portland State University
Portland, Oregon, OR
06-2030

High School Diploma -

Gresham High School
Gresham, OR
06-2025

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Reliable and punctual
  • Exceptional customer service
  • Relationship building
  • Outgoing personality
  • Flexible schedule
  • Sales expertise

Timeline

Sales Associate

Kohls Department Store
07.2024 - Current

MBA - Business Management

Portland State University

High School Diploma -

Gresham High School