Sophia Cedotal
Vancouver,WA
Summary
Dynamic and results-driven professional with extensive experience in customer service and inventory management at Maurices. Proven ability to enhance customer satisfaction and team performance through effective staff supervision and training. Skilled in multitasking and organization, consistently achieving operational excellence and fostering a positive shopping experience.
Overview
19
19
years of professional experience
Work History
Store Supervisor
Maurices
05.2025 - 08.2025
- Assisted in daily store operations to ensure efficient workflow and customer satisfaction.
- Supported inventory management through organization and restocking of merchandise displays.
- Learned POS system functionality to process transactions accurately and efficiently.
- Engaged customers with product knowledge, enhancing their shopping experience and promoting sales.
- Collaborated with team members to uphold service quality during peak hours.
- Maintained cleanliness and organization of the store environment to meet company standards.
Customer Service Lead
Men's Warehouse
01.2025 - 05.2025
- Guided team in resolving customer inquiries and issues efficiently.
- Trained new staff on customer service protocols and best practices.
- Monitored call quality to ensure adherence to service standards.
- Assisted in developing training materials for continuous improvement.
- Collaborated with management to enhance customer experience strategies.
Front End Store Supervisor
Big Lots
08.2022 - 12.2024
- Assisted in daily operations, ensuring store standards met expectations.
- Managed product displays to enhance customer engagement and sales.
- Trained new staff on customer service protocols and sales techniques.
- Implemented inventory tracking systems for efficient stock management.
- Implemented loss prevention strategies, reducing instances of theft and improving overall store security.
- Maintained high standards of customer service through ongoing training programs for staff members, resulting in improved customer loyalty and retention rates.
Office Manager
Uptown Transportation
01.2012 - 03.2023
- Managed office supplies inventory, ensuring availability and cost-effectiveness.
- Coordinated schedules, meetings, and travel arrangements for executives and staff.
- Implemented new filing system to improve document retrieval efficiency.
- Oversaw daily office operations, streamlining workflows and enhancing productivity.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Sales Lead
Vacasa
03.2014 - 09.2017
- Led high-performing sales team to exceed quarterly targets through strategic training and mentorship.
- Developed and implemented effective sales strategies, resulting in increased customer engagement and retention.
- Analyzed market trends to identify new business opportunities and optimize sales tactics.
- Collaborated with cross-functional teams to streamline processes and enhance overall sales efficiency.
Medical Billing Specialist
Evergreen Medical Billing
02.2010 - 01.2012
- Processed medical claims using advanced billing software ensuring compliance with regulations.
- Analyzed discrepancies in billing and resolved issues to enhance accuracy of financial records.
- Collaborated with healthcare providers to obtain necessary documentation for timely claim submissions.
- Trained new staff on billing procedures and system navigation, fostering team efficiency and knowledge sharing.
Office Manager
Allied Hearing Aid Specialists
01.2007 - 02.2010
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
Cashier
WinCo Foods
03.2006 - 08.2008
- Processed high-volume transactions efficiently using POS systems.
- Managed cash drawers, ensuring accuracy in daily reconciliations.
- Assisted customers with product inquiries and returns, enhancing service experience.
- Trained new staff on operational procedures and customer service standards.
Education
No Degree - Nursing
Lassen Community College
Susanville, CA05-2004
High School Diploma -
I'SOT Private School
Canby, CA06-1998
Skills
- Inventory management
- Customer service
- Staff supervision
- Multitasking and organization
Timeline
Store Supervisor
Maurices
05.2025 - 08.2025
Customer Service Lead
Men's Warehouse
01.2025 - 05.2025
Front End Store Supervisor
Big Lots
08.2022 - 12.2024
Sales Lead
Vacasa
03.2014 - 09.2017
Office Manager
Uptown Transportation
01.2012 - 03.2023
Medical Billing Specialist
Evergreen Medical Billing
02.2010 - 01.2012
Office Manager
Allied Hearing Aid Specialists
01.2007 - 02.2010
Cashier
WinCo Foods
03.2006 - 08.2008
No Degree - Nursing
Lassen Community College
High School Diploma -
I'SOT Private School
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