Sophia Chamberlain

• Trained new employees and delegated daily tasks and responsibilities.
• Enforced company policies and regulations with employees.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Promoted a positive work environment through open communication and effective conflict resolution strategies.
• Conducted regular inventory checks, maintaining optimal stock levels to meet customer demand without excess waste or surplus.
• Ensured compliance with company policies, safety regulations, and industry best practices.
• Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
• Served as a liaison between staff members and upper management, facilitating effective communication channels for information sharing and issue resolution.
• Verified cleanliness and maintenance of physical property through inspections and preventive maintenance programs with department managers.
• Completed cash and credit card transactions accurately using POS software.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
• Resolved conflicts between employees to maintain positive and productive work environments.
• Supervised ongoing daily production phases.
• Built relationships with customers and managed accounts to drive revenue and profit.
• Monitored guest feedback, proactively addressing concerns and implementing improvements to enhance customer satisfaction levels.
• Increased sales revenue by implementing effective sales strategies and building strong customer relationships.

• Used Microsoft excel, word, etc
• Managed customer accounts
• Exceeded customer service expectations
• Built relationships with clients and kept them as long-time customers
• Troubleshooting and IT work
• Additionally worked in billing and sales department.

Reason for leaving: Family medical related emergency

• Worked front counter, landing, make line, and sheet out stations.
• Took orders, prepared meals, and collected payments.
• Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
• Worked well with teammates and accepted coaching from management team.
• Improved customer satisfaction by providing friendly and efficient service at the register.
• Cleaned and maintained all areas of restaurant to promote clean image.
• Provided excellent customer service by greeting customers and meeting quality expectations.
• Kept food preparation area, equipment, and utensils clean and sanitary.
• Provided exceptional customer service, addressing concerns or issues promptly and professionally.
• Arrived to shifts on time and in uniform- ready to clock in and start shift
• Kept great attendance history
• Kept uniform clean and neat looking
• Started each shift with a positive attitude and a smile to greet customers and keep an upbeat tone for team
• Completed landing station tasks quickly and efficiently
• Prepared sheet outs quickly and efficiently
• Worked on make line preparing food following company standards
• Counted down register and preformed safe drops and pulls without any interferences or issues
• 100% customer satisfaction rate, received good reviews specific to name on Yelp and Google

• Customer service, inventory management, human resources, safety and quality enforcement, cleanliness, problem-solving, maintaining a positive atmosphere, bartending, safe deposits and cash runs.

Reason for leaving: moved states