Sergio Melendez
Burbank,CA
Summary
Experienced with leading teams in fast-paced environment, ensuring smooth daily operations. Utilizes strong leadership and communication skills to maintain high standards and address challenges. Track record of fostering team collaboration and achieving consistent results.
Overview
11
11
years of professional experience
Work History
Shift Lead Supervisor
Kroger
03.2022 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Promoted a positive work environment through open communication and effective conflict resolution strategies.
- Trained and mentored new employees, ensuring a smooth onboarding process and seamless integration into the team.
Camp Counselor in Training
LA Parks and Recs
01.2014 - 08.2018
- Led groups of children safely through variety of camp activities.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Worked with children of varying age, interest, skill, and developmental levels.
- Developed excellent time-management skills by balancing multiple tasks simultaneously in fast-paced environments.
Education
Bachelor of Arts - Sociology
University of California, Los Angeles
Westwood, CA06-2026
Associate of Arts - Sociology
Pasadena City College
Pasadena, CA06-2024
Skills
- Customer service focus
- Workplace safety
- Employee training
- Staff motivation
- Decision-making capacity
- Verbal and written communication
- Role modeling
- Conflict resolution
- Customer service
Timeline
Shift Lead Supervisor
Kroger
03.2022 - Current
Camp Counselor in Training
LA Parks and Recs
01.2014 - 08.2018
Bachelor of Arts - Sociology
University of California, Los Angeles
Associate of Arts - Sociology
Pasadena City College
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