Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sophia Chauhan

Haines City,FL

Summary

Motivated professional with talent for coordinating guest services. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination, and customer support. Highly organized, detail-oriented and thrives in fast-paced, intense environment.

Overview

3
3
years of professional experience

Work History

Front Desk Agent

Wyndham Vacation Ownership
Kissimmee, FL
12.2023 - Current
  • Greeted customers in a professional and friendly manner.
  • Answered phones, responded to inquiries, and took messages.
  • Assisted with check-in and check-out procedures for guests.
  • Processed payments accurately and efficiently.
  • Resolved customer complaints promptly and courteously.
  • Inputted guest information into computer system accurately and securely.
  • Performed light housekeeping duties such as stocking supplies or cleaning surfaces.

Guest Service Captain

Towne Park
Lake Buena Vista, FL
01.2023 - 12.2023
  • File guests' keys and ticket systematically, efficiently pinpoint vehicle locations, retrieve guests' vehicles quickly, and offer directions to the next destination.
  • Greet visitors with care and compassion, and express empathy and patience for anxious, potentially disruptive, and upset patrons.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Inspect each vehicle for damage, dents, or marks before taking possession. Record findings on claim ticket and meticulously care for vehicles to protect from damage.
  • Resolve all customer issues to maintain high standards of customer satisfaction.

Lead Valet Cashier

Towne Park
Lake Buena Vista, FL
06.2021 - 01.2023
  • Maintains a pleasant, friendly, and professional demeanor with all guests, co-workers, and clients.
  • Determines guest charges and processes payments via cash, credit, or direct billing.
  • Accurately categorizes tickets for audit purposes.
  • Collects and reconciles revenue accurately, and furnishes payment receipts.
  • Provides guests with information about outlets, meeting rooms, and amenities of the facility, as well as main attractions in the area.

Education

Associate of Arts And Sciences -

Valencia College
Orlando, FL
10.2024

Skills

  • Credit and cash payments
  • Team Oversight
  • Guest Relations
  • Safety and security procedures
  • Oral and written communications
  • Training and mentoring
  • Transaction Processing
  • Guest Services

Timeline

Front Desk Agent

Wyndham Vacation Ownership
12.2023 - Current

Guest Service Captain

Towne Park
01.2023 - 12.2023

Lead Valet Cashier

Towne Park
06.2021 - 01.2023

Associate of Arts And Sciences -

Valencia College

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Sophia Chauhan