Sophia Churchill
Server
Minneapolis,MN
Summary
Dynamic hospitality professional dedicated to enhancing dining experiences through outstanding service and effective teamwork and communication. Achieved high satisfaction ratings by leveraging extensive menu knowledge and upselling strategies, while efficiently managing multiple tables during peak hours. Proven ability to resolve conflicts and maintain a welcoming atmosphere, contributing to overall restaurant success.
Overview
4
4
years of professional experience
2027
2027
years of post-secondary education
Work History
Server
The Tavern Grill
Shoreview, Minnesota
11.2025 - Current
- Provided exceptional customer service to enhance dining experiences.
- Assisted in menu knowledge to guide customer choices effectively.
- Collaborated with kitchen staff to ensure timely food delivery.
- Managed multiple tables efficiently during peak hours.
- Processed customer payments accurately using POS system.
- Maintained cleanliness and organization of dining area throughout shifts.
- Handled customer inquiries and resolved issues promptly and professionally.
Server
Longhorn Steakhouse
Bismarck, North Dakota
07.2024 - 09.2025
- Delivered full service to customers by efficiently handling food and beverages.
- Leveraged alcohol, beer, and wine knowledge for optimal food pairing.
- Maintained thorough menu awareness to assist guests.
- Managed orders effectively while demonstrating exceptional time management skills.
- Resolved customer conflicts efficiently to enhance satisfaction.
- Achieved high customer satisfaction ratings, receiving praise for service excellence.
- Won contests for upselling and rapid food service.
- Managed multiple tables efficiently during peak hours.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Shift Manager
Culver's
Bismarck, North Dakota
06.2022 - 04.2024
- Oversaw daily operations and fostered a positive environment.
- Cultivated strong relationships with staff and customers.
- Addressed and resolved customer concerns efficiently with professionalism, enhancing satisfaction. Ensured a welcoming atmosphere for all guests.
- Delivered exceptional customer service and hospitality.
- Trained and mentored team members in food preparation, cooking techniques, service standards, and food safety practices.
- Maintained high standards of cleanliness and safety in the restaurant.
- Enforced company policies to create a safe and respectful work environment.
Education
GED
Bismarck, North DakotaSt. Mary's Central High School
08.2021 - 01.2024
Skills
- Customer service
- Communication skills
- Food service/food handling
- Upselling/suggestive selling
- Leadership
- Time management
- Teamwork
- Cash handling
- Menu comprehension
- Problem solving
- Responsible beverage service
- Liquor, wine, and food service
- Wine pairing
Timeline
Server
The Tavern Grill
11.2025 - Current
Server
Longhorn Steakhouse
07.2024 - 09.2025
Shift Manager
Culver's
06.2022 - 04.2024
St. Mary's Central High School
08.2021 - 01.2024
GED