Sophia cox
Glen Carbon,IL
Summary
Dedicated restaurant and concessionaire team member with strong communication and relationship management skills. Demonstrated success in resolving customer complaints while fostering a positive environment. Committed to enhancing team performance and service quality.
Overview
1
1
Language
1
1
year of professional experience
Work History
Restaurant Hostess
Buffalo Wild Wings
Glen Carbon, Illinois
07.2026 - Current
- Engaged with patrons to create a welcoming atmosphere and ensure their needs were met. to make conversation, answer questions or to respond to complaints.
- Collaborated with team members to consistently elevate guest experience through attentive service.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Maintained cleanliness and organization of dining area to support efficient service.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Built positive relationships with other front-of-house and kitchen staff.
- Adhered to all safety regulations set forth by the restaurant management team.
Concessionaire
City of Edwardsville
Edwardsville, Illinois
02.2026 - Current
- Identified customer needs promptly to enhance service delivery.
- Engaged customers in meaningful conversations to enhance overall service experience.
- Enhanced customer satisfaction by delivering knowledgeable and friendly service.
- Assisted customers with requests, fostering high satisfaction levels.
- Managed daily service operations to ensure efficiency in procedures. to ensure accuracy and efficiency in service delivery.
- Resolved product-related issues through effective collaboration with diverse coworkers.
- Collaborated with team members to meet project objectives and deadlines.
Education
Edwardsville High School
Edwardsville, IL06-2028
Skills
- Customer service
- Service delivery
- Conflict resolution
- Effective communication
- Team collaboration
- Relationship management
- Time management
Languages
Spanish
Limited
Timeline
Restaurant Hostess
Buffalo Wild Wings
07.2026 - Current
Concessionaire
City of Edwardsville
02.2026 - Current
Edwardsville High School