Sophia Dunagan
Panama City
Summary
Chick-Fil-A has taught me many life lessons in the 4 years of employment. Being consistent and kind to those around me are two of the greatest morals I will keep with me. Not only having patience with guest that I meet everyday, but also with people I work along side of.
Although my time as a manager at Chick-Fil-A has had it's challenges, I have enjoyed every step of being in leadership. From team building to guest recovery, being a manager has taught me to have stewardship and work hard even during the difficult days.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Manager
Chick-fil-A Restaurants-Callaway, FL
Callaway, FL
- Current
- Led team through shifts to ensure smooth operations
- Resolved customer complaints effectively
- Guided team members to improve performance and compliance
- Holding orientations for new team members and helping them to perform their best.
- Answered incoming phone calls
Trainer
Chick-fil-A Restaurants-Gainesville, GA
Gainesville, GA
08.2022 - 04.2024
- Customized training materials based on individual learning styles and needs of trainees
- Maintained accurate records of employee training progress
- Coached employees one-on-one to address specific skill gaps or performance issues identified during the training process
Education
High school diploma -
North Hall High School
Gainesville, GA05-2024
Skills
- Restaurant management
- Phone inquiries
- Food handling
- Hospitality
- Customer complaint resolution
- Cash handling
- Microsoft Outlook
- Attention to detail
- Phone communication
- Shift management
- Greeting customers
- Leadership
- Phone answering
- Restaurant experience
- Customer communication
- Organizational skills
- Customer service
- Phone etiquette
Accomplishments
I designed a training system for trainers to use for new trainees.
I have my ServSafe certification.
Certification
Driver's License
ServSafe Certification
Timeline
Trainer
Chick-fil-A Restaurants-Gainesville, GA
08.2022 - 04.2024
Manager
Chick-fil-A Restaurants-Callaway, FL
- Current
High school diploma -
North Hall High School