Sophia Erlenbusch
Billings,MT
Summary
Passionate about helping customers and creating satisfying experiences. Strong history of providing good service and support. Exceptional communication skills with proven track record of building client rapport.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Barista
City Brew
Billings, MT
07.2025 - Current
- Prepared and served a variety of coffee beverages to customers.
- Operated espresso machines and blenders to ensure quality drinks.
- Engaged with customers to create a welcoming atmosphere in the café.
- Collaborated with team members to manage busy periods efficiently.
- Handled cash transactions accurately at the register.
- Maintained cleanliness of work areas, equipment, and customer seating.
- Stocked supplies and organized inventory for smooth operations.
Fast Food Worker
Chick-fil-A
Billings, MT
07.2023 - 02.2024
- Assisted customers with orders, ensuring a positive dining experience.
- Operated cash register and handled transactions accurately and efficiently.
- Collaborated with team members to meet high service demands during peak hours.
- Maintained cleanliness of work areas, including kitchen and dining spaces.
Education
Billings Senior High School
Billings, MT07-2026
Skills
- Beverage preparation
- Coffee and tea expertise
- Drink customization
- Order taking
- Customer service
- Customer satisfaction
- Cash handling
- Inventory organization
- Time management
- Multitasking and organization
- Problem resolution
- Effective communication
- Team collaboration
- Attention to detail
- Friendly and outgoing
Certification
- Barista Certified
Timeline
Barista
City Brew
07.2025 - Current
Fast Food Worker
Chick-fil-A
07.2023 - 02.2024
Billings Senior High School