Summary
Overview
Work History
Education
Skills
Timeline
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Sophia Flammia

Rocky Point,NY

Summary

Motivated and dependable candidate successful at understanding customer needs and sales strategies for client base growth and retention. Recognized for organizational strengths and superior work ethic.

Overview

2
2
years of professional experience

Work History

Beauty Advisor

Sephora
02.2023 - Current
  • Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
  • Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
  • Strengthened brand loyalty through exceptional customer service and attentiveness to individual preferences.
  • Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
  • Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.

Crew Trainer

McDonald's
08.2021 - 01.2023
  • Collaborated with management to identify areas of improvement and develop comprehensive training programs.
  • Trained other employees in customer service, food safety, and performance requirements.
  • Evaluated crew members'' progress and provided constructive feedback for continuous development.
  • Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
  • Maintained cleanliness and organization of the dining area, ensuring a pleasant atmosphere for customers.

Education

Associate of Science - Business Administration

Suffolk County Community College
Selden, NY
01.2025

Skills

  • Sales Proficiency
  • Product Knowledge
  • Product Demonstrations
  • Service Consultations
  • Inventory Control
  • Sales Closing
  • Flexibility and Adaptability
  • Display Arrangements
  • Organization and Multitasking
  • Computer Skills

Timeline

Beauty Advisor

Sephora
02.2023 - Current

Crew Trainer

McDonald's
08.2021 - 01.2023

Associate of Science - Business Administration

Suffolk County Community College

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Sophia Flammia