Sophia French
Fort Thomas,KY
Summary
Hospitality professional prepared to elevate guest service standards in dynamic environment. Background in managing high-volume guest interactions and enhancing resident satisfaction. A collaborative team player committed to flexible problem-solving and achieving organizational goals. Proficient in communication and conflict resolution.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Lead Hostess
The Filson Queen City and Bar
Cincinnati, OH
07.2024 - Current
- Managed guest seating arrangements to optimize flow and enhance dining experience.
- Trained and supervised new host staff to ensure consistent service standards.
- Ensured smooth transitions between shifts by thoroughly communicating pertinent information with incoming team members during shift changeovers.
- Regularly reviewed and updated menu knowledge, enabling prompt and accurate responses to guest inquiries.
- Upheld cleanliness standards throughout the front-of-house area, contributing to the overall ambience of the establishment.
- Managed special events coordination, ensuring seamless execution from initial inquiry through event completion.
Drive-Thru Cashier
Wendy's
Newport, KY
03.2023 - 06.2024
- Processed customer orders accurately and efficiently in high-volume drive-thru environment.
- Maintained cash register operations, ensuring accurate transactions and balanced drawers.
- Delivered exceptional customer service, resolving inquiries and complaints promptly.
- Collaborated with team members to improve order speed and accuracy during peak hours.
- Trained new staff on drive-thru procedures and customer service standards for consistency.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Established effective rapport with returning customers, fostering a welcoming environment at the drive-thru window.
- Crosstrained in front counter operations to provide additional support as needed during busy periods or staff shortages.
Server Assistant
The Purple Poulet
Newport, KY
07.2022 - 02.2023
- Assisted servers in delivering food and beverages efficiently to enhance guest satisfaction.
- Maintained cleanliness and organization of dining area to support smooth operations.
- Prepared tables by setting utensils and glassware, ensuring readiness for incoming guests.
- Collaborated with kitchen staff to expedite order fulfillment and reduce wait times.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
Education
Master of Science - Nursing Leadership And Management
Northern Kentucky University
Newport, Kentucky, KY05-2032
High School Diploma -
Highlands High School
Fort Thomas, KY05-2026
Skills
- Team management
- Exceptional communication
- Upselling strategies
- Floor planning
- Strong leadership
- Cleaning and sanitation
- Detail-oriented
- Hospitality service expertise
- Positive and professional
Certification
- ServSafe
- BLS Provider Training - 1/14/2026
Timeline
Lead Hostess
The Filson Queen City and Bar
07.2024 - Current
Drive-Thru Cashier
Wendy's
03.2023 - 06.2024
Server Assistant
The Purple Poulet
07.2022 - 02.2023
Master of Science - Nursing Leadership And Management
Northern Kentucky University
High School Diploma -
Highlands High School