Sophia Garza
Boise,ID
Summary
Customer Service Expert with extensive experience at Walgreens, recognized for exceptional skills in POS system operation and building lasting customer relationships, leading to enhanced customer satisfaction. Proficient in cash handling and highly skilled in multitasking, consistently exceeds expectations while maintaining meticulous attention to detail.
Overview
13
13
years of professional experience
Work History
Customer Service Cashier
Maverik Adventure's First Stop
Star, ID
03.2020 - 10.2025
- Recommended, selected, located, and obtained products to meet customer needs.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Greeted customers and provided friendly customer service.
- Maintained cleanliness and presentation of stock room and production floor.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
Customer Service Representative
Walgreens
Boise, ID
09.2014 - 11.2017
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Developed strong customer relationships to encourage repeat business.
- Stocked shelves with merchandise to ensure availability of products for customers.
- Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
- Maintained cleanliness of store shelves and aisles.
Customer Service Cashier
Jacksons Food Stores
Boise, ID
03.2013 - 03.2014
- Operated cash registers to process payments for goods and services.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Maintained accurate records of transactions using the point-of-sale system.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
Education
Boise High School
Boise, IDSkills
- Drawer management
- Cash handling expertise
- Multitasking and organization
- Customer focus
- Product knowledge
- POS system operation
- Customer service
- Reliability and punctuality
- Merchandise restocking
- Attention to detail
- Basic math
Languages
English
Full Professional
Spanish
Limited
References
References available upon request.
Timeline
Customer Service Cashier
Maverik Adventure's First Stop
03.2020 - 10.2025
Customer Service Representative
Walgreens
09.2014 - 11.2017
Customer Service Cashier
Jacksons Food Stores
03.2013 - 03.2014
Boise High School