Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Interests
Timeline
Generic

Sophia Gebara

Fort Myers

Summary

Dedicated customer service professional with proven skills in communication, organization, and adaptability. Experienced in managing reservations and enhancing guest experiences, ensuring satisfaction and streamlined operations. Adaptable and efficient team member with experience in hospitality and retail. Known for exceptional communication and conflict resolution skills, contributing to improved guest satisfaction and operational effectiveness. Eager to leverage strengths in a dynamic environment. Results-driven individual skilled in managing customer interactions and optimizing seating efficiency. Committed to enhancing guest experiences through effective collaboration and organization, ready to drive success in a fast-paced service environment.

Overview

4
4
years of professional experience

Work History

Restaurant Hostess

Doc Ford's Rum Bar & Grille
02.2025 - 05.2025
  • Greeted guests warmly upon arrival, ensuring a welcoming atmosphere.
  • Managed reservations and seating arrangements to optimize guest flow.
  • Provided menus and explained daily specials to enhance dining experience.
  • Handled guest inquiries and concerns promptly, maintaining professionalism at all times.
  • Collaborated with management to improve guest seating efficiency during peak hours.
  • Greeted customers and escorted them to their tables.
  • Stayed attentive to server availability and table turnover to quickly seat guests.
  • Managed reservations, waitlists, and special requests for large parties.
  • Answered incoming calls with appropriate greeting and provided information about menu items or services offered.

Sales Associate

Pacsun
09.2024 - 02.2025
  • Assisted customers with product selection and inquiries.
  • Processed sales transactions accurately and efficiently at the register.
  • Provided exceptional customer service to enhance shopping experiences.
  • Greeted customers and provided exceptional customer service.
  • Handled customer complaints in a professional manner.
  • Worked with fellow sales team members to achieve group targets.
  • Assisted customers with product selection, sizing and styling.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Adhered to company initiatives and achieved established goals.
  • Tracked sales performance metrics to identify trends in market place.

Barista

Big Energy Cafe
01.2023 - 03.2023
  • Managed cash register operations, processing payments accurately and efficiently.
  • Prepared high-quality coffee beverages using espresso machines and grinders.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Operated cash registers to process customer payments.
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.

Customer Service Cashier

Ups Store
06.2021 - 11.2022
  • Processed customer transactions using point-of-sale systems efficiently.
  • Maintained cleanliness and organization of the store environment.
  • Assisted customers with shipping and printing services inquiries.

Education

High School Diploma -

Bishop Verot Catholic High School
Fort Myers
05-2025

Skills

  • Customer service
  • Conflict resolution
  • Cash handling
  • Time management
  • Team collaboration
  • Effective communication
  • Assertiveness
  • Menu memorization

Accomplishments

  • Hard work ethic
  • 4.0 GPA

Languages

Slovak
Limited
French
Elementary

Interests

  • Dance
  • Pilates
  • Volunteer Work
  • Homelessness Outreach
  • Sharing travel tips, recommendations, and insights with fellow enthusiasts
  • Documenting and sharing travel experiences
  • Adventure Travel
  • Animal Care
  • Hiking
  • I enjoy cooking for friends and family gatherings

Timeline

Restaurant Hostess

Doc Ford's Rum Bar & Grille
02.2025 - 05.2025

Sales Associate

Pacsun
09.2024 - 02.2025

Barista

Big Energy Cafe
01.2023 - 03.2023

Customer Service Cashier

Ups Store
06.2021 - 11.2022

High School Diploma -

Bishop Verot Catholic High School

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