Summary
Overview
Work History
Education
Skills
References
Volunteer Experience
Extracurricular Activities
Websites
Timeline
Generic

SOPHIA GONCALVES

Vista

Summary

Rising sophomore at the University of Oregon, Class of 2028. Currently studying Public Relations with a minor in Business Administration. I am passionate about branding, audience connection, and public communication. I am also naturally outgoing, enjoy a fast-paced environment, and thrive in creative atmospheres. I am a dependable, positive, and proactive individual who thrives on hands-on experiences. I also enjoy reading, particularly motivational literature and historical fiction. I love playing on an intramural volleyball team and exploring new hiking trails with friends.Im excited to continue my education and grow through my classes and opportunities.

Overview

3
3
years of professional experience

Work History

Brand Ambassador

American Eagle Outfitters, Inc
Carlsbad
10.2023 - Current
  • Operated the cash register to process sales, returns, and pickup orders efficiently
  • Assisted customers in locating specific items and provided personalized style recommendations
  • Supported fitting room operations and ensured a positive customer experience
  • Maintained a clean, organized store environment and participated in nightly recovery tasks
  • Set up floorsets by arranging displays and updating merchandise layout according to brand standards
  • Helped manage inventory, restocked items, and monitored product levels
  • Promoted and signed customers up for rewards programs and store credit cards
  • Took out trash and maintained overall store cleanliness
  • Completed company training modules and videos to stay informed on policies and best practices
  • "Collaborated with team members to create a seamless customer experience during peak hours"
  • "Communicated with managers and coworkers to solve customer issues quickly and effectively"

GUEST SERVICES

THE WAVE WATERPARK
Vista
05.2022 - 09.2022
  • Assisted the Guest Services Department with ticket sales and customer inquiries, delivering prompt and friendly service
  • Promoted and upsold seasonal water park passes, contributing to increased summer revenue
  • Accurately closed out the cash register daily, ensuring balanced transactions and proper handling of funds
  • Performed receptionist duties including screening and directing calls and emails, and responding to guest inquiries professionally
  • Supported Gift Shop operations during high-traffic times, including sales and inventory restocking
  • Managed and updated the online water park calendar, ensuring accurate scheduling of events and promotions
  • Conducted inventory counts, organized stock, and maintained detailed records of merchandise
  • Filed administrative paperwork, maintained accurate logs, and supported departmental organization

Education

High School Diploma -

OUR LADY OF PEACE
San Diego, CA
01.2024

Skills

  • Customer service
  • Problem solving
  • Team collaboration
  • Effective communication
  • Customer engagement
  • Promotional awareness
  • Floor operations and displays
  • Sales experience
  • Adaptable personality
  • Customer relations
  • Multitasking

References

  • Anitizia, Chavez, 760 940-9283
  • Nichelle, Allen, 804 337-6681
  • Randall, Hannah 714 313-7314

Volunteer Experience

  • Mini Vinnie's, 2018, 2019, Assist in organizing food drive for St. Patrick’s Soup Kitchen 2018, 2019
  • Volleyball Referee, Encinitas, CA, For St. John’s School in Encinitas Ca
  • Be-You-tiful Leader, 2022, 2023, Girl Empowerment Program for girls in grades 2nd-8th in 2022 and 2023 school years.

Extracurricular Activities

Miss OLP 2022- Selected as the Sophmore Representative by my peers. Link Crew: Trained to mentor Freshman and Sophmores to successfully integrate into high school 2023 Our Lady of Peace, Board Of Trustees Scholorship Award Winner

Timeline

Brand Ambassador

American Eagle Outfitters, Inc
10.2023 - Current

GUEST SERVICES

THE WAVE WATERPARK
05.2022 - 09.2022

High School Diploma -

OUR LADY OF PEACE

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