Sophia Hart
Summary
Experienced in customer service and working well under pressure, as it was one of my many strengths while working at Goodwill and Dunkin'. Additionally my ability to speak both English and Spanish allowed me to build strong customer relationships that ensured everyone felt welcome. My energetic personality is well-suited for customer interactions, ensuring they leave the store feeling better then when they arrived.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Sales Associate
Goodwill
03.2023 - 06.2024
- Processed sales transactions quickly and efficiently.
- I would often work alone and learned quickly how to run the store efficiently with little help.
- Built relationships with customers.
- Managed returns, exchanges and refunds.
Barista
Dunkin' Donuts
03.2022 - 11.2023
- Made drinks under high stress situations while maintaining composure and quality of beverages.
- Maintained a clean and organized environment.
- Assisted in inventory management.
Education
Bachelor of Science - Nursing
Northern Arizona University
Flagstaff, AZ05-2028
High School Diploma -
Arizona School For The Arts
Phoenix05-2024
Skills
- Customer service
- Teamwork and collaboration
- Problem-solving skills
- Bilingual
- Excellent people skills
- Reliable and punctual
Certification
- Spanish Seal of Biliteracy
- Red Cross CPR Certified
Languages
English
Spanish
Timeline
Sales Associate
Goodwill
03.2023 - 06.2024
Barista
Dunkin' Donuts
03.2022 - 11.2023
Bachelor of Science - Nursing
Northern Arizona University
High School Diploma -
Arizona School For The Arts