Sophia Heaton
Anaheim,CA
Summary
Ambitious server with 8 years of experience boosting sales and offering personalized attention to guests. Practiced at promoting seasonal and high-priced items by explaining flavor, taste and quality aspects of items. Logical salesperson focused on upselling 50% of customers resulting in additional earnings for restaurant and tips.
Overview
7
7
years of professional experience
Work History
Server
The Black Marlin
Tustin, CA
07.2021 - 10.2022
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Increased sales significantly by upselling higher-end products to customers.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
Server
Zovs
Tustin, CA
03.2021 - 09.2022
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Fine Dining Server
The Jazz Kitchen
Anaheim, CA
03.2016 - 03.2020
- Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
- Suggested wine pairings to go with specific menu items.
- Ran food from chefs to guest tables with dishes that required special serving techniques.
Education
High School Diploma -
Ruben S. Ayala High School
Chino, CA06.1999
Skills
- Transactions and Cash Handling
- Order Accuracy and Delivery
- Team Player
- Able to Lift 30 Pounds
- Special Requests and Substitutions
- Specials Promotion and Upselling
- Food and Beverage Service
- Menu Memorization and Presentation
- High-Volume Dining
- Customer Service and Rapport
- Warm and Friendly
- Wine Pairings
Timeline
Server
The Black Marlin
07.2021 - 10.2022
Server
Zovs
03.2021 - 09.2022
Fine Dining Server
The Jazz Kitchen
03.2016 - 03.2020
High School Diploma -
Ruben S. Ayala High School
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