Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Timeline
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Sophia Hoffman

Chula Vista,CA

Summary

Dynamic and self-motivated professional with a strong work ethic and exceptional customer service skills, honed at my current job, Novo Brazil. Proven ability to enhance sales through effective upselling techniques while maintaining order accuracy and customer satisfaction. Adaptable team player with experience in high-pressure environments, ensuring quality experiences and efficient workflow.

Overview

3
3
years of professional experience

Work History

Server

Novo Brazil
06.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality to customers
  • Serving food and beverages promptly with focused attention to customer's and their needs
  • Collaborating with team members during busy shifts for efficient workflow and quality guest experiences.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maximized table turnover rate by managing reservations and seating arrangements.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Kept up with fast-paced environments

Contestant On NBC's "The Voice"

NBC Universal Studios
08.2022 - 09.2023
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations, especially high pressure situations
  • My time working backstage with professionals, and some of the biggest names in the music industry has helped me take my professionalism to the next level. This life changing experience has helped me learn about how a professional workforce operates and the kind of skills that it takes to thrive in a high stake environment

Education

Associate of Applied Science - Communications

Southwestern College
Chula Vista, CA
05-2025

High School Diploma -

Olympian High School
Chula Vista, CA
06-2022

Bachelor of Science - Communications

San Diego State University
San Diego, CA
05-2027

Skills

  • Strong work ethic
  • Exceptional customer service
  • Professional appearance
  • Sales expertise
  • Sales techniques
  • Order accuracy
  • Performance improvement
  • Suggestive selling
  • Upselling techniques
  • Positive and professional

Websites

Accomplishments

-Aired on NBC's "The Voice" Season 23 and 24

- Sang the National Anthem for The Padres

Timeline

Server

Novo Brazil
06.2024 - Current

Contestant On NBC's "The Voice"

NBC Universal Studios
08.2022 - 09.2023

Associate of Applied Science - Communications

Southwestern College

High School Diploma -

Olympian High School

Bachelor of Science - Communications

San Diego State University

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