Sophia Hogervorst
Mequon,WI
Summary
Proven track record in customer service and cash register operation, honed at Culver's Restaurant. Demonstrates exceptional work ethic and integrity, ensuring customer satisfaction and repeat business. Skilled in child supervision and water safety, with a commitment to reliability and punctuality. Achieved a significant increase in customer engagement through proactive team leadership and empathy. Attentive Swim Instructor with proven abilities in individual and group instruction. Careful about monitoring students to prevent injuries and other emergency situations. Knowledgeable about related equipment and teaching techniques. Certified in First Aid, CPR, and water rescue.
Overview
4
4
years of professional experience
Work History
Cashier
University Of Wisconsin-Madison
08.2024 - Current
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Lifeguard
Elite Sports Clubs
06.2022 - 08.2024
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
Swim Instructor
Elite Sports Clubs
08.2023 - 06.2024
- Taught daily swim instruction to students varying in ages and skill levels.
- Maintained CPR, First Aid, and lifeguard certifications to ensure preparedness for emergency situations during lessons.
- Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
- Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
Busser
Harvey's Restaurant
03.2021 - 04.2022
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
Cashier
Culver's Restaurant
08.2020 - 03.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
BBA - Marketing
University of Wisconsin, Madison
Madison, WI05.2028
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Reliability and punctuality
- Cash Register Operation
- Order Taking
- Team Leadership
- Child Supervision
- Water safety knowledge
Timeline
Cashier
University Of Wisconsin-Madison
08.2024 - Current
Swim Instructor
Elite Sports Clubs
08.2023 - 06.2024
Lifeguard
Elite Sports Clubs
06.2022 - 08.2024
Busser
Harvey's Restaurant
03.2021 - 04.2022
Cashier
Culver's Restaurant
08.2020 - 03.2021
BBA - Marketing
University of Wisconsin, Madison
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